Senior Delivery Acceleration AI Specialist

What Youll Do 

Design and Build Prompt Workflows 

• Design multi-step prompt chains within our AI delivery platform that generate implementation artifacts engagement briefs scope summaries ROM estimates SOW drafts user stories and test scripts from customer requirements and discovery inputs. 

• Author refine and version-control prompt templates alongside the team; manage the extract refine archive promote workflow for the 125 template library. 

• Encode ServiceNow delivery best practices and scoping standards into reusable prompt patterns that produce consistent outputs across product areas: ITSM CSM HRSD SPM FSO and others. 

• Partner with the platform administrator on library structure naming conventions versioning and publication to end users across AMS EMEA and APAC. 

Lead Prompt QA and Quality Optimization 

• Review and QA all AI-generated content before it reaches the Expert Services community checking for completeness traceability formatting consistency and accuracy against source inputs. 

• Design systematic evaluation approaches that measure output consistency and adherence to delivery standards across varied scoping inputs. 

• Iterate on prompts based on user feedback audit signals and output analysis treating prompts as production assets with version control and quality gates. 

• Support CRMI touchpoints office hours across AMS/EMEA/APAC and delivery-lead validation cycles. 

Produce Customer-Ready Artifacts 

• Turn scoping templates and Product Capability Documents (PCDs) into polished pre-sales deliverables: engagement briefs scope summaries ROM decks SOW first drafts user stories and executive readouts. 

• Build customer-facing PowerPoint decks and SAE demo companions from generated scoping content. 

• QA generated content for formatting consistency source traceability and accuracy against solution data exports. 

Integrate AI with PS GTM and Delivery 

• Understand the full professional services lifecycle from pre-sales scoping and estimation through delivery execution and go-live and ensure prompt workflows produce artifacts that map to real engagement workflows. 

• Partner with delivery consultants SCs and AEs to validate that AI-generated outputs are usable in real customer contexts feeding signals back into the improvement loop. 

• Support accurate estimation by ensuring AI-generated effort estimates reflect realistic scoping inputs and PS delivery economics. 

• Contribute to packaging AI-accelerated delivery into repeatable scalable service offerings. 

Drive Measurement and Continuous Improvement 

• Establish quality metrics for prompt outputs: rework rates consultant acceptance time savings and output consistency. 

• Analyze performance signals to surface failure patterns and expansion opportunities. 

• Operate on a two-week sprint cadence; participate in sprint ceremonies and cross-team reviews. 

• Maintain naming conventions folder hygiene and access governance across the template library. 

Qualifications :

To be successful in this role you have: 

• ServiceNow domain breadth across at least two product areas CRM ITSM HRSD FSO (banking/insurance) CSM or FSM and direct experience producing or reviewing implementation artifacts such as user stories scope summaries or SOWs. Single-tower specialists will not be considered. 

• Hands-on prompt engineering experience: designing prompts for consistent structured output; iterating based on failure analysis; and treating AI-generated content as a first draft that requires QA before use not a finished product. 

• Pre-sales or delivery consulting experience: direct ownership of scope summaries ROM estimates SOW drafts or equivalent customer-facing delivery artifacts. 

• Advanced written communication and PowerPoint skills. A portfolio of customer-facing or executive-facing work is required candidates without a portfolio will not advance. 

• Detail-oriented QA mindset: experience reviewing AI-generated or templated content for accuracy consistency and traceability against source material. 

• Self-directed working style across AI tools Excel PowerPoint and SharePoint. Comfortable as a second pair of eyes on prompts before promotion to shared spaces. 

Preferred Qualifications 

• Experience supporting scoping and discovery calls with SCs and AEs. 

• Familiarity with Now Engage G-SIP or story-generator workflows. 

• BA or PM background with experience in Jira plan hierarchies or capability catalogs. 

• Comfort running office-hours-style enablement sessions across time zones. 

• Enablement content creation experience: recorded demos training assets or similar. 

• ServiceNow certifications (CSA CIS-ITSM CIS-CSM or similar). 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time