Technical Account Manager (TAM)

Job Description:

DXC Technology (NYSE: DXC) is the worlds leading independent end-to-end IT services company helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise DXC Technology serves nearly 6000 private and public sector clients across 70 countries. The companys technology independence global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information visit

Technical Account Manager (TAM) Managed Services

Be the bridge between technology people and outcomes.

Were looking for a Technical Account Manager (TAM) to lead service delivery for a long-standing strategic Managed Services client. This is a highimpact leadership role where youll sit at the intersection of technology service delivery and client partnershipensuring services run smoothly today while continually improving how theyre delivered tomorrow.

For those new to the title:

A TAM is the clients senior technical delivery partnerowning day-to-day service performance leading technical teams and translating business needs into reliable high-quality technology outcomes.

If you enjoy building trusted relationships leading skilled technical teams and making a visible difference to client success this role puts you right in the action.

What youll do

Own technical service delivery

• Act as the primary technical delivery lead for the account accountable for ensuring services are delivered reliably securely and in line with agreed commitments.

• Be the calm confident point of contact during both businessasusual operations and complex issues.

Lead and continuously improve service outcomes

• Oversee day-to-day service delivery proactively managing risks and resolving issues before they become problems.

• Drive continuous improvement across processes tooling and ways of working to lift service performance and client satisfaction.

Build trusted long-term client relationships

• Develop a deep understanding of client goals priorities and pain points.

• Translate that insight into practical delivery actions that create real measurable value for the client.

Drive efficiency through insight and innovation

• Use data analytics and automation to improve productivity optimise delivery and deliver costeffective outcomes aligned to market expectations.

• Balance innovation with operational stability to ensure improvements are both practical and sustainable.

Champion operational excellence

• Maintain a hands-on focus on quality consistency and adherence to delivery frameworks.

• Ensure services are delivered in line with contracts SLAs and governance expectationswithout losing sight of the human experience behind the metrics.

Bring new ideas to life

• Work closely with capability delivery and offering teams to introduce new technologies smarter approaches and continuous improvements that strengthen service outcomes.

Lead support and grow the team

• Inspire and engage a team of technical professionals supporting capability development and recognising success.

• Build a positive highperformance culture where people feel supported challenged and proud of the outcomes they deliver.

What youll bring

Experience & background

• Degree qualification or equivalent practical experience.

• 5 years in support services project or program delivery roles.

• 3 years in a supervisory or people leadership capacity.

• Sound experience working within the technology industry ideally in managed services environments.

Skills & strengths

• Strong analytical and problemsolving capability.

• Confident communicator comfortable engaging with senior clients and technical teams alike.

• Proven leadership organisation and prioritisation skills.

• Commercial acumen with experience managing contracts budgets and service outcomes.

• Ability to balance client advocacy with operational and commercial realities.

• A collaborative mindsetyou work well across teams and bring people with you.

Work environment

• Flexible working across remote office and client locations supporting a healthy balance while staying close to the client and delivery teams.

Why youll love this role

• Youll have real influence. This is not a backoffice roleyoull be a visible trusted partner to the client shaping how services are delivered and continuously improved.

• Youll lead without being removed from the action. Youll balance strategic oversight with handson engagement staying close to the technology the people and the outcomes that matter.

• Youll work on a stable wellestablished account. With strong foundations already in place youll have the opportunity to focus on optimisation innovation and raising the barnot firefighting.

• Youll make data and ideas count. From automation to analytics youll be empowered to introduce smarter ways of working that improve efficiency quality and customer experience.

• Youll grow people and capability. Youll lead and develop a skilled technical team creating an environment where people feel supported challenged and proud of what they deliver.

• Youll balance flexibility with purpose. With a mix of remote office and client engagement youll enjoy flexibility while staying closely connected to your team and stakeholders.

• Youll see the impact of your work. The results you drivestrong relationships reliable services and continuous improvementwill be visible valued and recognised.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation addition DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.