On The Road Shift Manager, Last Mile Operations

At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety service quality customer experience and productivity of your department.

Supervisory responsibilities:
- You will be part of the Amazon Logistics Team responsible of the day-to-day management of the delivery station overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
- Lead a team of Process Assistants and Delivery Service Providers (DSPs) in daily management of the delivery station including meetings training sessions assigning job duties and communicating with DSPs including management representatives and their drivers.
- Responsible for ensuring that you have a safe work place properly trained people and that their needs are addressed so they can focus on their jobs.
- In addition one of the most important aspects of your job is to lead change at internet speed innovation has made us the global company that we are today.
- Help in daily operations: Receive scan lift and move shipments up to 25 kgs. Each
- Route shipments within the AMZL coverage area.
- Support and assign job duties to process assistants.
- Due to the nature of Amazons business being able to adapt to sudden changes and growth according to operational necessities.
- Track & monitor sorting operation and drivers dispatch.

Job requirements:
- Continual standing and/or walking an average of 5 miles daily.
- Ability to work in construction /distribution environments that may be noisy unlit unheated not air-conditioned.
- Availability to work a flexible schedule/shift/work area including weekends nights and/or holidays.

Key job responsibilities
- Review the operational forecast and determine productivity requirements for sort operation manage a team group to meet all buildings goals
- Support all safety programs to ensure a safe work environment for all associates and DSPs
- Proactively identify and lead process improvement initiatives and Lean tools
- Train and develop people
- Implement Continue Improvement Projects
- Build bonds between all stakeholders and peers
- Monitor and audit plans for DSPs including staffing schedules quality initiatives and performance levels
- Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
- Ensure there is on-the-road capacity for deliveries including during peak business times
- Help to pilot new service types on-site such as electric vehicles and cargo bikes
- Carry out performance reviews with DSPs

- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Bachelors degree or equivalent
- 2 years of direct people management including performance management and employee development experience
- 3 years of general experience
- Speak write and read fluently in English

- Bachelors degree or above in Engineering (any domain) Operations Business Administration or a related field
- 3 years of people management leading teams of 20 experience or experience in problem solving and delivering results
- 3 years of program management logistics operations transportation learning or related field experience
- 3 years of supply chain operations and logistics experience
- 2 years of equivalent or 2 years of leadership in operations customer service retail distribution shipping/logistics healthcare hospitality or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.