Service & Bar Manager | Marcerro at NightSky | San Luis Obispo, CA

Nightsky

Nightsky San Luis Obispo is an elevated nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection rejuvenation and simple-but-beautiful moments our luxurious eco-tents al fresco gathering spaces and curated activities offer guests a refined comfortable immersion in nature.

Our personality is warm adventurous neighborly stylish yet approachable. We believe in the power of shared humanity in balance in embracing natures rhythm and in taking it easy while delivering thoughtful meaningful hospitality.

Set within Nightsky Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerroa name born from the union of mar(sea) and cerro(hill)pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do from the ingredients we source to the atmosphere we create.

We operate a streamlined light-touch service modelwhere guests may encounter only a few hosts but every detail feels curated intentional and inspired by the natural world around us.

Who We Are

• Passionate about hospitality the outdoors and creating meaningful guest experiences.
• Culture-driven committed to respect teamwork accountability and entrepreneurial spirit.
• Unique in our approach encouraging individuality authenticity and creativity.
• Innovators constantly evolving to enhance experiential programming and guest engagement.
• A growing team seeking leaders who recognize the importance of associate engagement and guest connection.
• Proud to promote from within and build diverse inclusive teams that thrive.

What You Will Be Doing

Service Leadership & Front of House Operations

• Lead daily service across all guest-facing spaces including dining bar banquets and Swingtime.
• Own the flow of service ensuring it feels seamless intuitive and aligned with brand standards.
• Actively manage the floor during service stepping in wherever needed to support the team.
• Set the tone for hospitality through your presence energy and attention to detail every shift.
• Oversee reservations seating strategy and pacing to optimize the guest experience.
• Resolve guest concerns in real time with professionalism and care.

Bar & Beverage Program

• Develop and maintain a cocktail beer and wine program aligned with the brand.
• Ensure consistency quality and presentation across all beverages.
• Manage inventory ordering and vendor relationships.
• Monitor and control costs including pour cost waste and overall beverage performance.
• Ensure that all operating equipment is in proper working order and that equipment and supplies are sanitary and clean.
• Ensure full compliance with alcohol laws safety standards and operational protocols.

Team Leadership & Development

• Hire train and develop a high-performing FOH and bar team.
• Foster a positive accountable and inclusive team culture where associates feel supported and empowered.
• Lead pre-shift meetings that are focused engaging and aligned with daily priorities.
• Coach team members on service standards product knowledge upselling and guest interactions.
• Provide ongoing feedback performance management and development opportunities.

Operational & Administrative Oversight

• Support scheduling aligned with business levels and labor targets.
• Monitor daily performance including sales labor and cost of goods.
• Assist in forecasting budgeting and cost control initiatives.
• Maintain accurate records across inventory ordering and payroll support.

Guest Experience & Brand Execution

• Lead by example in delivering elevated genuine hospitality.
• Build relationships with returning guests and create memorable personalized moments.
• Ensure consistency in service standards across all touchpoints.
• Support programming activations and events that enhance the guest experience.

Cross-Functional Collaboration

• Balance responsibilities across front desk dining and café operations while coordinating closely with kitchen housekeeping and other departments to ensure a seamless guest experience especially during peak hours.
• Support a cohesive experience across all departments not just within F&B.
• Step in across spaces when needed especially during peak times as this is a highly collaborative and shared environment.
• Maintain all safety sanitation and operational standards across service areas.
• Perform any other job-related duties as assigned.

What You Bring to the Table

Experience & Qualifications

• Prior experience in restaurant bar or hospitality leadership roles.
• Strong understanding of service flow beverage programs and guest experience execution.
• Experience managing teams scheduling and day-to-day operations.
• Comfortable operating in a fast-paced evolving environment while bringing a strong sense of ownership adaptability and accountability to each day.
• Excellent communication and problem-solving abilities.
• Knowledge of POS systems inventory management cost control and vendor coordination.
• Ability to work a flexible schedule including weekends holidays and varying shifts.

Who You Are

• A natural leader who sets the tone through presence and action.
• Hands-on and proactive with a willingness to step in wherever needed and lead by example.
• Detail-oriented while maintaining a vision of the bigger picture.
• Passionate about hospitality food & beverage and creating meaningful moments.
• Comfortable in a non-traditional evolving service model.
  
  

Whats In It for You

• Competitive compensation package including quarterly incentive plan.
• Generous health dental and vision insurance plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching feedback and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities when you grow we grow!
• Clear pathways to future leadership opportunities including advancement to GM roles at additional Nightsky locations or above-property executive positions.

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE.

As part of an oranizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.

While this is a salaried position be prepared to accommodate varying schedules including nights weekends and holidays as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

Required Experience:

Manager