Client Response Associate

Client Response Associate Europe

Reports to: Head of Client Response Team (CRT)
Location: London

About BTS

We inspire and equip people to do the best work of their lives creating better businesses and a better world. BTS is a global professional services firm that sits at the intersection between strategy and culture creating powerful experiences to help leaders build the future of their businesses. We have over 1200 professionals in more than 30 offices located across six continents.

Are you ready to take your career to new heights We are on the lookout for talented Consultants to join our vibrant this role we emphasise ownership growth and fun and youll have the opportunity to shape your career as part of a growing global business.

The Client Response Associate supports the European Client Response Team (CRT) in creating high-quality proposals for our most important client opportunities large and complex RFPs (Requests for Proposals) from global organisations. These are usually for multi-country leadership development strategy or coaching programmes.

In this role youll work side-by-side with the CRT Lead to coordinate input from different BTS experts help craft compelling stories that highlight our impact and make sure our proposals are delivered on time consistent and visually engaging. Youll also play a key role in keeping our proposal materials organised tracking results and helping the team continuously improve how we respond to clients.

Purpose of the Role

The Client Response Associate plays a key role in supporting the European Client Response Team (CRT) in delivering high-quality strategic and globally aligned RFP responses for BTSs priority clients. Working closely with the CRT Lead this role helps coordinate proposal development manage project timelines ensure quality and consistency and contribute to ongoing improvements in the RFP process.

This is an excellent opportunity for someone who thrives in a fast-paced collaborative and creative environment with exposure to global clients strategic storytelling and cross-functional collaboration across BTS.

Key Responsibilities

• Support the end-to-end RFP process for complex proposals across Europe by coordinating input from subject matter experts and ensuring timely high-quality submissions.
• Assist in shaping storylines and crafting proposal content that reflects BTSs distinct value proposition and leadership voice.
• Manage logistics on the proposal platform (document management uploads and version control).
• Collaborate with design information security (infosec) and regional CRT members to ensure visually compelling compliant and client-ready materials.
• Maintain shared proposal libraries and support tracking of win/loss data client feedback and key learnings.
• Contribute to process improvement initiatives such as streamlining templates refining content or introducing new digital tools.
• Partner with the Head of CRT to ensure alignment and knowledge sharing across regional and global CRT teams.

Skills and Experience

Essential criteria:

• Demonstrable experience in proposal management consulting business development or another deadline-driven high-quality written output environment.
• Proven track record of contributing to or owning complex high-value written deliverables (e.g. RFPs bids client proposals or strategic documents).
• Excellent written communication skills with evidence of translating complex or technical input into clear structured and persuasive content.
• Strong project management capability including managing multiple concurrent workstreams prioritising effectively and delivering to tight deadlines with high attention to detail.
• Experience coordinating input from multiple stakeholders (including senior or cross-functional contributors) often without direct reporting lines.
• Advanced proficiency in PowerPoint and experience working with collaborative document platforms (e.g. SharePoint Google Drive or proposal management tools such as Loopio or Responsive).
• Practical experience using AI tools (e.g. Claude ChatGPT or similar) to improve efficiency or quality of work outputs with an understanding of their limitations.
• Proactive and solution-oriented approach with evidence of identifying issues early and taking ownership to resolve them.

Desirable criteria:

• Experience working on global or multi-country proposals bids or client engagements.
• Familiarity with professional services environments (e.g. consulting leadership development strategy or coaching).
• Exposure to formal RFP processes or enterprise procurement environments.
• Experience contributing to process improvement initiatives (e.g. templates content libraries or workflow optimisation).