Payment Analyst

Introduction to Role

Are you ready to bring precision integrity and pace to the payments that power expert collaborations across a global healthcare leader

As a Payment Analyst in our External Expert Engagement Services (E3S) team youll ensure every payment to Healthcare Professionals and External Experts is processed accurately compliantly and on time so scientific and medical teams can stay focused on patients. Youll join a forward-looking GBS community thats simplifying processes leveraging data and scaling smarter ways of working across the business.

Accountabilities

• Payment Execution & Timeliness: Process accurate compliant payments to External Experts and patients on schedule minimizing delays that impact scientific and medical engagements.
• Stakeholder Collaboration: Partner with business owners and medical communications agencies to collect validate and maintain all documentation and data needed to support each payment.
• Reimbursement Initiation: Initiate and track reimbursement for External Expert services aligned to contracted terms and fair-market-value controls.
• Finance Handover: Prepare complete audit-ready payment requests for processing by Finance; investigate and resolve discrepancies prior to submission.
• Systems & Data Integrity: Maintain clean consistent records across Salesforce ePay and DocuSign; utilize and improve payment templates and tools to drive right-first-time outcomes.
• Compliance & Transparency: Adhere to SOPs policies and relevant regulations; ensure data capture supports disclosure and transparency reporting requirements.
• Query Resolution: Manage and resolve ad hoc queries from External Experts customers and internal stakeholders with a proactive consultative approach that builds trust.
• Continuous Improvement: Identify root causes behind recurring issues; recommend simplification automation and training to improve cycle time quality and compliance over time.

Essential Skills/Experience

• Bachelors degree or equivalent experience
• First experience in Accounts Payable or Accounts Receivable
• Proven customer service experience
• Proficiency in Microsoft Office applications and database management
• Working knowledge of SAP
• Strong attention to detail
• Strong organizational and interpersonal skills
• Problem-solving skills
• Excellent written and verbal communication skills
• High ethical standards; trustworthy; operates with absolute discretion
• Proactive and consultative customer service orientation
• Ability to work across cultures and geographical boundaries

Desirable Skills/Experience

• Experience supporting HCP/HCO or External Expert payments in a highly regulated environment including familiarity with disclosure and transparency reporting
• Advanced proficiency in SAP Salesforce DocuSign and ePay with the ability to troubleshoot and improve process flows
• Knowledge of relevant compliance frameworks and fair-market-value principles
• Experience with process improvement methodologies (e.g. Lean Six Sigma) and KPI tracking
• Ability to analyze payment data to identify trends and recommend control or efficiency enhancements
• Multilingual communication skills to support stakeholders across regions
• Experience working with agencies and cross-functional medical or commercial teams

Working Arrangement

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca

Here youll help reimagine how a global business runs simplifying digitizing and connecting processes so science moves faster to patients. We bring together diverse experts to spark bold ideas then turn them into scaled improvements powered by automation and data. This is an inclusive multicultural community that values kindness alongside ambition; youll be trusted to do the right thing share best practices and continuously challenge how we work. Your contribution keeps the engine running that gets medicines to people who need them.

Step into a role where your precision and judgment keep science moving apply today.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.