Migration Field Engineer

Engagement Overview

Key Responsibilities

• Provide onsite presence during scheduled wave cutovers working systematically through designated areas as users come online in the target environment.
• Coordinate sequencing and timing of onsite activities with the remote migration consultant executing centralized ODM cutover tasks.
• Confirm that the Quest Desktop Update Agent (DUA) is installed healthy and progressing on each in-scope workstation; remediate stalled or failed agents.

• Validate that workstations are successfully migrated and joined to the target Active Directory and Microsoft 365 tenant.
• Confirm post-migration functionality: domain membership GPO/Intune policy application sign-in mail flow Teams OneDrive and SharePoint access.
• Perform spot checks and functional validation to ensure migration integrity

• Assist users experiencing login issues or access problems following migration to the new tenant.
• Troubleshoot ODM and DUA issues; escalate to the remote migration consultant where centralized action is required.
• Provide real-time support to minimize user downtime during migration events.

• Serve as an onsite point of contact during migration activities; identify document and escalate issues promptly.
• Maintain clear and consistent communication regarding migration status risks and blockers.
• Coordinate with local site contacts as needed to ensure smooth execution.

• Report daily progress issues and resolutions to the migration lead.
• Track migration status and provide feedback on readiness and completion.
• Ensure issues are clearly documented and handed off appropriately.

Required Skills & Experience

• Proven experience supporting end-user computing migrations workstation refreshes or domain / tenant transitions.
• Strong working knowledge of Active Directory and Windows workstation environments.
• Hands-on experience troubleshooting user login profile and access issues.
• Working familiarity with Microsoft 365 services from a troubleshooting perspective Exchange Online Outlook OneDrive Teams SharePoint and Intune-managed devices.
• Familiarity with Quest On Demand Migration (ODM) and the Desktop Update Agent (DUA) or comparable migration tooling is strongly preferred.
• Strong troubleshooting skills with the ability to work calmly during live cutovers.
• Excellent communication skills and the ability to work effectively with a remote technical team.

Preferred Qualifications

• Prior experience supporting multi-site or geographically distributed migrations.
• Experience working across varied site environments including warehouse distribution center or office settings.
• Exposure to Okta hybrid Exchange PKI or domain rewrite scenarios.
• Ability to work independently and manage onsite priorities with minimal supervision.

Work Environment

• Fast-paced execution-focused environment with real-time user interaction during wave cutovers.
• Close collaboration with the engineers leading the broader migration project (who will provide onboarding and ongoing guidance) a remote migration consultant and project leadership.