Product Operations Technical Support, Precision Engagement Systems

ABOUT THE TEAM

The Tactical Recon & Strike team at Anduril develops aerial small drones (Group 1-3) and all equipment to test deploy and operate. The team is responsible for taking products like Ghost Anvil Bolt and Altius from concepts to operational systems. We work in close coordination with specialist teams to solve some of the hardest problems facing our customers. We are looking for software engineers hardware engineers roboticists and front-end mobile developers who are excited about creating a powerful robotics platform that can be tasked and viewed in real-time through a variety of interfaces.

ABOUT THE ROLE

As a Product Operations Technical Specialist you will play a critical role in ensuring the reliability and mission readiness of Andurils autonomous Precision Engagement Systems: Anvil and Bolt. Anvil is a high-speed autonomous interceptor designed to neutralize dangerous airborne threats with rapid fly-to-intercept and kinetic defeat capabilities serving as a key component of layered Air Defense solutions. Bolt is a mid-sized expeditionary loitering munition engineered to execute precision effects and ISR missions at the tactical edge featuring modular payload architecture and seamless integration with the Lattice OS for unmatched mission this role you will lead efforts to mitigate operational issues by resolving field failures conducting root cause analysis deploying fixes and managing fleet-wide incidents. Combining strong operational experience with technical expertise problem-solving acumen and a passion for cutting-edge technology you will collaborate across teams to optimize system reliability and empower end users with advanced autonomous capabilities critical to advancing national security.

WHAT YOULL DO

• Lead the sustainment of Andurils Bolt and Anvil deployments by combining an understanding of our customers missions with an operators familiarity of our products and delivered capabilities.
• Triage diagnose and root cause product incidents driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics as well as utilizing Linux and command line tools for system management and issue resolution.
• Consistently assess and seek to improve the quality of the fleets observability and health telemetry in partnership with multiple functions across the Precision Engagement Systems team.
• Collect organize and analyze system failure data to define trends drive proactive sustainment processes and support resource allocation.
• Support Andurils global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns ensuring timely response mitigation and communication of resolution.
• Support the evaluation and improvement of product capabilities translating customer communication and feedback into actionable capability requirements product performance indicators and desired functionality.
• Maintain awareness of current product specifications and bridge the gap in understanding between technical and non-technical stakeholders particularly between engineering teams and the warfighter.
• Communicate and coordinate technical and non-technical efforts across multiple business engineering and sustainment functions influencing decision making and driving action to maximize capability availability for end users.
• Travel as required to support customer needs and operations.

Required Qualifications

• Demonstrated experience as a self-starter able to find and resolve issues on your own.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware software and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• Proven leadership experience with the ability to influence cross-functional teams and mentor junior personnel.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written visual and verbal communication skills.
• BA/BS with 5 years of professional experience or 8 years of relevant operational experience in lieu of a degree.
• Eligible to obtain and maintain a U.S. Secret Security clearance; holding clearances or background investigations in the past is a plus.

Preferred Qualifications

• Prior combat arms aviation or ordnance-related military occupational specialty.
• Experience supporting and/or deploying UAS especially as a DOD contractor or DOD end-user of Group 2/3 systems or loitering munitions.
• Direct experience with conventional ordnance systems weaponeering or employment of precision munitions.
• Familiarity with air defense principles C-UAS kill chains or joint air defense operations.
• Prior management or leadership experience in an operational or technical support environment.
• Experience defining and implementing sustainment and reliability processes for a defense-focused service or product.
• Experience supporting and/or performing incident driven workflows requiring analysis triage prioritization and reporting.
• Experience in on-call support operations and working in limited risk tolerance environments.
• Experience leveraging data analytics to conduct trend analysis and inform business decisions.
• Experience with observability tooling such as Grafana and exposure to software development tooling such as Git and Jira.
• Willingness to work non-standard hours and weekends as needed.
• Defense and/or STEM background.

The salary range for this role is an estimate based on a wide range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Andurils total compensation package. Additionally Anduril offers top-tier benefits for full-time employees including:

Benefits

At Anduril we invest in our people. Our comprehensive competitive benefits package (available at little to no cost to employees) ensures youre supported in health recovery and whatever comes next.For more information Explore Our Benefits.

Data Privacy

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