Director, Operations

Lead Operations for a Growing Restoration & Specialty Services Company

Unified Restorations a fast-growing premier restoration company is seeking a smart decision maker who is people-focused and results-driven to lead our Operations team.

This role is ideal for an operational professional who thrives in a fast-paced environment and has a proven ability to lead teams solve problems improve processes and support company growth.

Based in the DallasFort Worth area Unified Restorations specializes in the handling restoration storage transportation and installation of fine art antiques heirlooms collectibles textiles specialty furniture and electronics following fire water smoke and peril-related losses.

The Director of Administration & Operations will play a critical leadership role across multiple departments helping ensure our teams systems and operations run efficiently while delivering exceptional service to clients.

Key Responsibilities

Leadership & Team Management

• Lead mentor and support administrative staff.
• Build a culture of accountability professionalism teamwork and customer service.
• Establish and monitor KPIs related to project timelines collections performance operational efficiency and team productivity.
• Assist leadership with staffing organizational planning and operational strategy.

Project Operations & Collections

• Oversee project coordination processes to ensure efficient scheduling communication and execution.
• Support teams in resolving escalated customer service or operational issues.
• Manage collections processes and assist with reducing outstanding receivables.
• Ensure project management and AR systems are being used effectively and consistently.
• Work closely with leadership to improve workflow efficiency and operational performance.

Human Resources & Employee Support

• Oversee onboarding employee records policy communication and HR administration.
• Support payroll coordination benefits administration and compliance processes.
• Serve as a resource for employee relations communication and workplace support.
• Help maintain a positive professional and team-oriented company culture.

Financial & Administrative Oversight

• Assist with AP/AR processes reconciliations reporting and financial organization.
• Support budgeting expense tracking and cash flow management.
• Coordinate documentation needed for audits reporting and compliance requirements.
• Partner with leadership to improve administrative systems and operational reporting.

Facilities & Compliance

• Help oversee facility maintenance safety programs vendor coordination and operational readiness.
• Monitor compliance with OSHA safety standards and company procedures.
• Ensure facilities and operations remain organized efficient and inspection-ready.

What Were Looking For

This position requires a hands-on leader who can effectively manage people oversee project operations support human resources functions improve collections processes track financial progress and drive accountability across the organization.

Preferred Qualifications

• 5 years of experience in operations administration project management finance or related leadership roles.
• 2 years of management or supervisory experience.
• Strong leadership organizational and problem-solving abilities.
• Experience with HR processes scheduling payroll coordination and employee management.
• Understanding of accounting principles collections and financial reporting.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Experience in restoration logistics construction services or service-based industries is a plus.

Our Mission & Culture

At Unified Restorations we treat every item with professionalism respect and care. As a member of our team you will be expected to:

• Maintain a service-first mindset focused on helping people.
• Demonstrate integrity professionalism and respect toward teammates and clients.
• Be committed to quality and attention to detail.
• Work effectively in a collaborative team environment.

Requirements

• Valid drivers license
• Ability to pass a background check and drug test

Compensation & Benefits

Compensation

• $50000$65000 annually depending on relevant experience
• Eligible for year-end performance bonus based on personal and company performance.

Benefits Include

• Paid vacation and sick time
• Public holidays plus floating holidays
• Medical dental and vision insurance options

Why Join Unified Restorations

At Unified Restorations we combine white-glove logistics restoration expertise and compassionate client service to protect what matters most. Our work goes beyond restoration we help preserve history memories and irreplaceable objects.

Youll join a fast-growing company with a mission to deliver the highest quality and care with a sense of urgency. We are reshaping the definition of restoration in the remediation industry.

Please submit:

• Resume or CV
• Answers to the screening questions