Customer Service Specialist

GKN Automotive

Job Location:

Villagrán - Mexico

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Role Purpose

Act as the main point of contact with customers ensuring high levels of satisfaction through demand management volume analysis and effective coordination with internal teams.

Key Responsibilities

Analyze customer volumes and generate demand forecasts
Identify demand fluctuations and trends
Negotiate changes in requirements with customers and validate internal impact
Ensure on-time and in-full customer shipments
Monitor and follow up on customer satisfaction
Coordinate communication between customers and internal teams (production quality planning etc.)

Requirements

Minimum 5 years of experience in Customer Service or new launches within the automotive industry
Direct experience working with OEM customers (mandatory)
Bachelors degree in Engineering International Business or related field
Advanced English (C1 level)
Proven knowledge of:
- IATF standards
- ERP systems
- Customer portals (Ford Stellantis Tesla)
- Advanced Excel

Additional Information

Availability to travel occasionally (approx. twice per year)
Valid visa required

Why Join Us

Be part of a dynamic fast-paced environment with direct exposure to global customers and a key role in operational success

Required Experience:

DescriptionRole PurposeAct as the main point of contact with customers ensuring high levels of satisfaction through demand management volume analysis and effective coordination with internal teams.Key ResponsibilitiesAnalyze customer volumes and generate demand forecastsIdentify demand fluctuations ...