Community Manager – Build to Rent (BTR)

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POSITION OVERVIEW

The Community Manager is the heartbeat of our 443-apartment build-to-rent community. Your mission is to transform our asset into a vibrant and inclusive neighbourhood. This role focuses on enhancing resident satisfaction retention and sense of belonging through strategic programming events and community initiatives that build genuine relationships with all residents.

KEY RESPONSIBILITIES

Resident Experience & Customer Excellence:

• Assuming the primary responsibility for managing the customer experience program.

• Setup and delivery of all site activations from resident events resident perks and all resident touch points.

• Implement initiatives that will enhance resident satisfaction and retention.

• Overseeing the management of tenant facing communication platforms including website social media and the community portal.

• Ensure that all marketing collateral and customer touch points convey the brand consistently and effectively.

• Working closely with JLLs national Experience Team on the delivery of initiatives focussed on communication and customer engagement.

Community Activation:

• Strategic Calendar Management: Design and execute a 12-month rolling activation calendar that caters to a diverse demographic of residents.

• Event Curation: Organize a mix of weekly micro-activations (e.g. grab-and-go breakfasts running clubs) and monthly signature events (e.g. rooftop summer parties workshops seasonal markets).

• Third Party Vendors: Coordinate with third-party vendors to provide onsite classes & experiences for residents such as (yoga HIIT mindfulness) and maintain the energy of the amenity spaces.

• Resident Perks: Work with local businesses on providing exclusive offers to Exhibition Place residents

• Shared Spaces Activation: Help residents engage and activate in all the buildings shared spaces to maximise the residents overall experience.

Day to Day Operation:

• Assisting residents with queries in relation to facilities management services and amenities within the building.

• Being a friendly and helpful first point of contact for enquiries.

• Developing strong rapport with residents by developing genuine relationships reacting promptly to feedback and resolving customer challenges.

• Engaging and overseeing internal and external resources to deliver functions within the scope of works.

• Driving continuous improvement through measuring performance and identifying opportunities.

• Assist with preparing reports and attending regular meetings with clients and customers as required.

Key Skills:

• Superior written and verbal communication skills

• Digital literacy Ability to use and quickly learn digital tools and software including content management systems

• Experience in event planning and delivery

• Strong stakeholder management skills

• A high level of attention to detail

About You:

• Well-presented and well-spoken and able to easily build a good rapport with stakeholders of all levels.

• Confident friendly and engaging.

• Ability to adopt a one-team attitude with all members of the community Resident Services team and partners.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.