Trials Coordinator

As a Trials Coordinator youll communicate with our clients throughout the trials process as they test drive a device to get the best fit for their needs.

• You will help support clients and their team during the device trial period by answering questions and following up on a regular basis throughout the process.
• You can anticipate an average day on the computer communicating with clients support teams and clinics following up on their device trial.
• You will take feedback from our clients and from your experiences to make ongoing improvements to our Trial programs overall efficiency.
• Communication with our clients is key as is communicating with other members of the Smartbox US team to ensure the best service and support is provided from trial to purchase.

Our Trials Team is a growing group of unique individuals focused on providing a variety of options to meet each clients needs. Together they problem solve to streamline the trials process for both our clients and our team and they provide a fun casual environment where everyone is welcome.

If youre a great communicator and looking for a truly rewarding career please consider being part of our incredible team!

Key Skills:

• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficient with excel and other tracking mechanisms.
• Ability to follow detailed instructions processes and procedures.

Smartbox US is a leading provider of Alternative and Augmentative Communication (AAC) Devices training and support. Together we provide a voice for those affected by the communication and physical challenges of autism ALS cerebral palsy Down syndrome stroke and many other similar conditions.

Our benefits and culture are focused on providing a work/life integration to best support our team. The benefits offered for this role include:

• Fixed starting salary of $40000
• Work hours are 8:00 - 4:30 M-F for training flexible scheduling after training!
• Hybrid work from home benefit after 3 months training
• 401k Plan with 3% Employer Contribution
• Generous Paid Time Off - 23 days annually (prorated first year)
• 10 Paid Holidays including a Floating Holiday
• Paid Parental Adoption & Foster Care Leave
• Comprehensive Benefits Package - Including Medical Dental Vision & Company Provided Life Insurance
• Voluntary Dependent Care Account & Flex Spending Account
• Voluntary Life Insurance & Disability Insurance Coverages
• Supportive & Collaborative Culture
• Annual performance-based merit increases exceeding national average
• Growing Company with Internal Opportunities
• Training and Education Provided including Professional and Personal Wellness
• Community Involvement