Account Delivery Lead

Job description:
Strong experience in delivery management an account operation. Customer & stakeholder management. Project and program financial risk management
Account Delivery lead if responsible for driving overall account success through strong delivery governance customer relationship management operational excellence and business growth.
Role focuses on ensuring high-quality service delivery while identifying opportunities to expand the account through transformational initiatives additional services and strategic engagements
Delivery management own end to end delivery accountability across projects support managed services and transformational programs.
Ensure delivery commitments are met within agreed SLAs KPIs timelines budget and quality standards.
Drive operational governance risk management escalation handling and service improvements.
Manage resource planning utilization forecasting and delivery capacity.
Ensure adherence to compliance security and organizational delivery processes.
Coordinate with cross functional teams including engineering PMO infrastructure cloud and application teams.
Business growth and transformation identity opportunities for account growth expansion and value added services.
Support new business proposals solution discussions and customer presentations. Drive transformation initiatives including cloud migration automation optimization and modernization programs.
Account management act as the primary delivery contact form customer stakeholders and leadership teams.
Build string customer relationships and establish trusted advisor status within the account.
Understand customer business priorities and align delivery strategies accordingly
Lead governance meetings executive reviews and customer communication forums
Ensure customer satisfaction through proactive engagement and operational excellence