Reporting lead product delivery manager Payment Vice President
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Merchant Services you work to enhance and optimize the way products are delivered to customers. As a key member of the team you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
The Merchant Service Program & Portfolio Office is seeking aReporting Leadto shape and scaleproduct and program execution reporting. You will design and deliverdashboards and interactive reportingthat provide clear visibility intoplanning execution delivery health risks and dependencies leveragingfirm-approved tools.
The Merchant Service Program & Portfolio Office is seeking aReporting Leadto shape and scaleproduct and program execution reporting. You will design and deliverdashboards and interactive reportingthat provide clear visibility intoplanning execution delivery health risks and dependencies leveragingfirm-approved tools.
In this role you will proactively identify reporting gaps define data requirements and partner with stakeholders to ensure metrics areaccurate trusted and actionablefor audiences ranging from delivery teams to senior leadership. You will source and curate data from systems of record ( other portfolio management tools) and translate it into insights that enable leaders tocourse-correct and drive outcomes.
Job responsibilities
- Own the reporting strategyfor product/program execution within Merchant Services establishing a cohesive set of dashboards KPIs and recurring views aligned to leadership needs.
- Design build and maintain dashboards and reports(e.g. Tableau and other firm-approved tools) that track delivery health: milestones throughput predictability risks/issues dependencies and resource/capacity signals.
- Ingest normalize and validate datafrom Jira and other systems of record; define data definitions metric logic and controls to improve quality and consistency.
- Partner with product technology and program leadershipto clarify context behind metrics interpret trends and surface key drivers and areas requiring action.
- Identify gaps and drive continuous improvementin reporting coverage automation performance and usability; reduce manual effort and improve timeliness of insights.
- Standardize portfolio reportingby defining templates best practices and guidance so reporting can be consistently consumed across levels and teams.
- Communicate insights effectivelythrough executive-ready summaries storytelling with data and clear visualizations tailored to stakeholder needs.
- Leads end-to-end product delivery processes including intake dependency management release management product operationalization delivery feasibility decision-making and product performance reporting while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firms risk controls compliance and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers ensuring adequate resourcing and liaising with stakeholders and functional partners
Required qualifications capabilities and skills
- 5 years of experience(or equivalent expertise) building dashboards and interactive reporting usingJira Tableau and other firm-approved tools.
- Demonstrated ability toproactively identify reporting opportunitiesand translate them into meaningful views that highlightprogram risks blockers and delivery health.
- Strong understanding and proven track record in designing reporting forproduct planning execution and delivery status(e.g. milestones progress predictability dependencies).
- Experience partnering with and presenting tosenior leaders and cross-functional stakeholdersin Product and Technology ensuring shared understanding ofmetrics definitions and context.
- Strong communication skills with the ability to translate complex data intoclear actionable insights.
- 5 years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management in addition to deployment processes and strategies
Preferred qualifications capabilities and skills
- Product lifecycle & analytics:Working knowledge of product development lifecycle design practices and applied analytics.
- Tools:Proficiency withJira Confluence SharePoint Tableau andAI-based tools(firm approved).
- Methodologies:Familiarity withAgile and/or SAFedelivery and portfolio constructs.
- Proficient knowledge of the product development life cycle design and data analytics
Required Experience:
Exec
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
