Sr. Technical Consultant
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title : Technical Consultant The Opportunity This is a senior hybrid role designed for a professional who thrives at the intersection of technical depth and project leadership. You will function as both a Technical Consultant - owning product implementations ticketing escalations and hands-on solutioning - and as a Project Manager leading the planning coordination and delivery of complex implementation programmes for largest enterprise customers. You will be expected to shift seamlessly between deep technical work and programme oversight. This requires equal parts engineering mindset and structured delivery discipline. What youll Do - Hybrid role: Technical Consultanting with Project Management Project & Programme Management Manage a portfolio of implementation projects end-to-end - from kickoff through delivery and formal closure. Develop and maintain project plans resource schedules and status reports for both customer and internal audiences. Run regular project governance cadences: steering committees weekly status calls reviews and executive briefings. Proactively identify project risks issues and scope changes escalating and resolving blockers with urgency and transparency. Partner with Technical Consultants engineers and product teams to coordinate delivery of technical workstreams. Drive requirements gathering workshops and produce clear structured documentation of scope acceptance criteria and delivery milestones. Build and maintain strong customer relationships at all levels - from IT administrators through to Directors VPs and CXOs. Champion programme delivery standards and continuously refine PMO processes templates and playbooks for the TSS team. IAM Implementations & Technical Consultancy Serve as the go-to Subject Matter Expert for Identity and Access Management across your assigned accounts. Lead discovery sessions to capture customer IAM requirements infrastructure details and integration constraints. Design and document IAM solutions spanning: LDAP / LDAPS / Microsoft Active Directory (MSAD) Azure AD Azure SCIM OKTA Ping Identity Google Identity ADFS OAuth 2.0 OpenID Connect SAML 2.0 User Management API (UMAPI) Guide customers through full implementation lifecycle: configuration testing go-live and post-launch support. Troubleshoot complex identity and access issues Maintain hands-on competency across Admin Console and Global Admin Console for enterprise tenants. Customer-Facing Communications & Stakeholder Management Act as the senior customer-facing representative on your programmes - owning communications expectation management and relationship health. Adapt communication style confidently across audiences: from hands-on engineers to C-suite stakeholders. Produce high-quality written deliverables: project status decks technical proposals executive summaries and solution documentation. Challenge customer requests or assumption
Skills:
Always acting in service of their long-term success.
Facilitate joint workshops requirements sessions and go-live readiness reviews with confidence and structure.
Managing a portfolio of implementation projects and customers
Produce status reports monitor project risks and raise issues to project leadership or customers as needed
Partner with and knowledge share across our customers and internal partners
Work with the client to gather user feedback on implemented functionality
Resolving misalignments across requirements priorities and schedule.
Build trusted partnerships communicate and influence at all levels in the organization to positively impact the team and portfolio What you need to succeed Demonstrate a consistent record of leading scope schedule and resources within a project management framework
Experience in IAM Implementations & Technical Consultancy
Ability to summarize and communicate effectively at the executive level
Outstanding problem solving and analytical skills including the ability to build clear observations analysis and conclusions based on customer interviews and data
Excellent customer facing skills with experience addressing and achieving support from senior leaders (i.e. Managers Directors VPs CMOs and CXOs) Outstanding communications skills both oral and written Ability to work in a global environment and lead distributed teams
Ability to multi-task and prioritize across multiple projects at the same time Experience with project management systems such as Atlassian tools (Confluence/Jira)
Degree in Computer Science Engineering or relevant industry experience (preferred) Special consideration
Experience with Creative Cloud solutions
Experience with Document Cloud solutions
