About Megaport
Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.
Our Team Culture
Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.
Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.
The Role
Based in our India office and reporting to the Head of IT and Security Operations you will provide second-level technical support across a range of services and devices including endpoint management identity and access management anti-malware services and cloud-native productivity and collaboration services (Google Workspace MS Entra and Atlassian products).
To be eligible for this position you must be able to work from our Gurugram office immediately and have a maximum notice period of 30 days.
What Youll Be Doing
Deliver Top-Tier Support: Serve as a primary point of contact for technical issues maintaining a highly customer-oriented attitude and providing empathetic patient support.
Drive Technological Adoption: Proactively evaluate learn and support new technologies to continuously improve our internal IT environment as business needs evolve.
Oversee IT Hardware Lifecycle: Take ownership of IT asset management from procuring new hardware to configuring deploying and tracking inventory.
Execute Remote Troubleshooting: Diagnose and resolve complex technical issues remotely guiding users through solutions with clear easy-to-follow instructions.
Collaborate & Communicate: Work seamlessly within a global team environment while taking independent initiative as a self-starter to identify and solve problems.
What We Are Looking For
8 years of proven experience in IT Support Systems Administration or a similar role.
Advanced Windows & Endpoint Management: Deep expertise in supporting Windows desktop operating systems and managing endpoint management platforms with a strong focus on Microsoft Intune.
Identity & Access Management: Hands-on experience with User Access Management for Cloud and SaaS applications.
Hardware Lifecycle Management: Proven experience procuring provisioning and managing IT hardware inventory.
Remote Support Mastery: Strong ability to perform remote troubleshooting and guide users through technical solutions with clear easy-to-follow instructions.
Global Communication: Highly proficient in written and verbal English with the ability to communicate technical concepts seamlessly to global teams and non-technical stakeholders.
Customer-Centric Mindset: A strong dedication to user experience providing empathetic patient and top-tier support.
Adaptability: A proven track record of quickly learning adopting and supporting new technologies as business needs evolve.
Driven & Collaborative: A proactive self-starter who takes initiative but thrives in a highly collaborative team environment.
Nice to Have
- ExpertiseinthesupportofmacOSandendpointmanagementviaJAMFishighlydesirable.
What We Offer
- *Subject to the internal policies of Megaport which may be updated from time to time*:
- Family health insurance according to company policy
- A motivated team combining industry experts and emerging talent.
- Recognition programs including Legend and Kudos Awards.
- Health & wellness programs and mental well-being support.
Working Conditions Locations and Hours
Full-time office-based role at our Gurugram office
The working day is 8 hours and the working week is 40 hours.
Working visits to for meeting partners vendors team checking the quality of the network
- Your will be working on an a rotating on call roster
- After hours scheduled network maintenance work is required
90-day notice period for resignation after the trial period
Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies
If you have any questions please reach out to Megaports Talent Acquisition Team at
emailprotected
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About MegaportWere not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the...
About Megaport
Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.
Our Team Culture
Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.
Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.
The Role
Based in our India office and reporting to the Head of IT and Security Operations you will provide second-level technical support across a range of services and devices including endpoint management identity and access management anti-malware services and cloud-native productivity and collaboration services (Google Workspace MS Entra and Atlassian products).
To be eligible for this position you must be able to work from our Gurugram office immediately and have a maximum notice period of 30 days.
What Youll Be Doing
Deliver Top-Tier Support: Serve as a primary point of contact for technical issues maintaining a highly customer-oriented attitude and providing empathetic patient support.
Drive Technological Adoption: Proactively evaluate learn and support new technologies to continuously improve our internal IT environment as business needs evolve.
Oversee IT Hardware Lifecycle: Take ownership of IT asset management from procuring new hardware to configuring deploying and tracking inventory.
Execute Remote Troubleshooting: Diagnose and resolve complex technical issues remotely guiding users through solutions with clear easy-to-follow instructions.
Collaborate & Communicate: Work seamlessly within a global team environment while taking independent initiative as a self-starter to identify and solve problems.
What We Are Looking For
8 years of proven experience in IT Support Systems Administration or a similar role.
Advanced Windows & Endpoint Management: Deep expertise in supporting Windows desktop operating systems and managing endpoint management platforms with a strong focus on Microsoft Intune.
Identity & Access Management: Hands-on experience with User Access Management for Cloud and SaaS applications.
Hardware Lifecycle Management: Proven experience procuring provisioning and managing IT hardware inventory.
Remote Support Mastery: Strong ability to perform remote troubleshooting and guide users through technical solutions with clear easy-to-follow instructions.
Global Communication: Highly proficient in written and verbal English with the ability to communicate technical concepts seamlessly to global teams and non-technical stakeholders.
Customer-Centric Mindset: A strong dedication to user experience providing empathetic patient and top-tier support.
Adaptability: A proven track record of quickly learning adopting and supporting new technologies as business needs evolve.
Driven & Collaborative: A proactive self-starter who takes initiative but thrives in a highly collaborative team environment.
Nice to Have
- ExpertiseinthesupportofmacOSandendpointmanagementviaJAMFishighlydesirable.
What We Offer
- *Subject to the internal policies of Megaport which may be updated from time to time*:
- Family health insurance according to company policy
- A motivated team combining industry experts and emerging talent.
- Recognition programs including Legend and Kudos Awards.
- Health & wellness programs and mental well-being support.
Working Conditions Locations and Hours
Full-time office-based role at our Gurugram office
The working day is 8 hours and the working week is 40 hours.
Working visits to for meeting partners vendors team checking the quality of the network
- Your will be working on an a rotating on call roster
- After hours scheduled network maintenance work is required
90-day notice period for resignation after the trial period
Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies
If you have any questions please reach out to Megaports Talent Acquisition Team at
emailprotected
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
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