Service Manager Offender Management Services

St Mungo's

Job Location:

London - UK

Monthly Salary: £ 46295 - 50609

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives

This is a fixed term opportunity ending 18 February 2027 (with the possibility of extension)

Criminal Justice Services are looking for a Service Manager to lead and oversee the London Housing Advice and Intervention Service delivering accommodation support across London prisons and probation offices to help prevent homelessness and reduce reoffending.

In this role you will:

Lead and oversee the operational delivery of the Ministry of Justice (MoJ) London Accommodation Commissioned Rehabilitative Service (CRS) providing accommodation support information advice and guidance across 10 London estate prisons and 8 Probation Delivery Units (PDUs).
Manage and support a large geographically dispersed team including direct line management of 4 Team Leaders and overall oversight of Administrators and Housing Advisors ensuring high-quality service delivery and achievement of contract targets.
Build and maintain strong working relationships with key stakeholders including the Ministry of Justice probation services prison staff commissioners local authorities and partner agencies to deliver joined up and effective resettlement support.
Ensure the service meets contractual and best practice requirements by leading motivating and developing staff embedding quality standards monitoring performance and driving continuous service improvement.
Support the wider service through a period of potential transition including contract change and service development ensuring continuity effective communication and strong operational leadership.

About you

We are looking for someone with a passion for preventing and ending homelessness for people involved in the criminal justice system who can provide strong leadership to a complex and dynamic service and inspire teams to deliver excellent outcomes.

To thrive in this role you will;

Have experience of day to day management of staff and services alongside a strong understanding of homelessness housing pathways and the support needs of individuals engaged with the criminal justice system.
Be confident managing performance working strategically with stakeholders and identifying innovative solutions to improve service delivery.
Have excellent organisational and communication skills the ability to analyse service data and performance and experience balancing operational oversight with service development and continuous improvement.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups particularly Global Majority candidates who are underrepresented at this management level

How to apply

To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.

When youre ready to apply click the Apply Now button to start your online application form.

Closing date: 10am on 27 May 2026

Interview and assessments on: 5 June 2026

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more Click here to visit our Equity Diversity & Inclusion page.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.

These include:

Agile working model for suitable roles.
Supportive flexitime and toil arrangements.
28 days annual leave rising to 31 after five years service.
Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
Financial wellbeing platform offering loans advances and saving options.
Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
Cycle to Work scheme and interest free season ticket loans.
Discount vouchers including gym retail food & drink travel electricals and more.

Want to find out more Want to find out moreClick here to visit our Work For Us page.

At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.

These include:

Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
Steps into Management programme to support colleague progression.
Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Documents

Required Experience:

Manager

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild livesThis is a fixed term opportunity ending 18 February 2027 (with the possibility of extension)Criminal Justice Services are looking for a Service Manager to lead and oversee the ...

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives

This is a fixed term opportunity ending 18 February 2027 (with the possibility of extension)

In this role you will:

Lead and oversee the operational delivery of the Ministry of Justice (MoJ) London Accommodation Commissioned Rehabilitative Service (CRS) providing accommodation support information advice and guidance across 10 London estate prisons and 8 Probation Delivery Units (PDUs).
Manage and support a large geographically dispersed team including direct line management of 4 Team Leaders and overall oversight of Administrators and Housing Advisors ensuring high-quality service delivery and achievement of contract targets.
Build and maintain strong working relationships with key stakeholders including the Ministry of Justice probation services prison staff commissioners local authorities and partner agencies to deliver joined up and effective resettlement support.
Ensure the service meets contractual and best practice requirements by leading motivating and developing staff embedding quality standards monitoring performance and driving continuous service improvement.
Support the wider service through a period of potential transition including contract change and service development ensuring continuity effective communication and strong operational leadership.

About you

To thrive in this role you will;

Have experience of day to day management of staff and services alongside a strong understanding of homelessness housing pathways and the support needs of individuals engaged with the criminal justice system.
Be confident managing performance working strategically with stakeholders and identifying innovative solutions to improve service delivery.
Have excellent organisational and communication skills the ability to analyse service data and performance and experience balancing operational oversight with service development and continuous improvement.

How to apply

To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.

When youre ready to apply click the Apply Now button to start your online application form.

Closing date: 10am on 27 May 2026

Interview and assessments on: 5 June 2026

About Us

What We Offer

Below are some of our key focus areas to improve both our candidate and colleague experience:

A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more Click here to visit our Equity Diversity & Inclusion page.

These include:

Agile working model for suitable roles.
Supportive flexitime and toil arrangements.
28 days annual leave rising to 31 after five years service.
Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
Financial wellbeing platform offering loans advances and saving options.
Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
Cycle to Work scheme and interest free season ticket loans.
Discount vouchers including gym retail food & drink travel electricals and more.

Want to find out more Want to find out moreClick here to visit our Work For Us page.

These include:

Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
Steps into Management programme to support colleague progression.
Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Documents

Required Experience:

Manager