Service Advisor

Service Advisor - Oxford

32000 Basic 39000 OTE Excellent Benefits
Full-Time 45 Hours per Week (Including Saturday Mornings on a Rota Basis)

Take the next step in your automotive career with one of the UKs most respected automotive groups - a business that truly values both its customers and its people.

Our client is seeking a professional customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment enjoys building strong customer relationships and takes pride in delivering exceptional service from start to finish.

The Role

As a Service Advisor you will be the key point of contact between customers and the workshop ensuring every customer journey is smooth efficient and professional.

Your responsibilities will include:

• Welcoming customers and delivering a first-class front-of-house experience
• Keeping customers fully informed throughout the service and repair process
• Managing bookings follow-ups and customer communications proactively
• Advising on vehicle maintenance repairs and service plans
• Completing administrative tasks accurately and efficiently
• Building long-term customer relationships through outstanding service and attention to detail
• Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections

About You

Were looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience.

You will ideally have:

• Previous experience within the automotive industry or a strong customer service background
• Excellent communication and organisational skills
• The ability to manage multiple tasks and prioritise effectively in a busy environment
• A calm professional approach under pressure
• Confidence using internal systems and updating customers regularly
• A proactive team-oriented attitude with strong attention to detail

Most importantly youll be someone who takes pride in creating an exceptional experience for every customer every time.

Whats on Offer

• Competitive salary with an achievable bonus structure
• 25 days annual leave plus bank holidays increasing with service
• Manufacturer training and ongoing career development opportunities
• Life assurance and a contributory pension scheme
• Employee discounts on vehicle purchases servicing and lifestyle benefits
• Access to an exclusive rewards and shopping perks platform
• A supportive and professional working environment with genuine progression opportunities

If youre passionate about customer service and looking to build your career with a leading automotive group wed love to hear from you.