Product Quality Vigilance, E2E Supervisor

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Johnson & Johnson is currently recruiting for a Product Quality Vigilance (PQV) E2E Supervisor! This position can be located in Horsham PA Titusville NJ Beerse Belgium Cork Ireland or Latina Italy.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):
North America- Requisition #R-073909
EMEA Requisition# R-076329

Remember whether you apply to one or all of these requisition numbers your applications will be considered as a single submission.

Position Summary:

The PQV EndtoEnd (E2E) Supervisor is responsible for supervising Product Quality Vigilance (PQV) complaint management Shared Services teams. This role oversees centralized resources responsible for complaint triage activities and management of field sample retrieval ensuring timely compliant and efficient execution in accordance with established procedures and regulatory requirements. The Supervisor is also accountable for reviewing and approving records and requests within the complaint management system.

Key Responsibilities

• Provide daytoday leadership and supervision for centralized PQV shared services resources.
• Oversee complaint intake and triage activities to ensure timely accurate and compliant processing.
• Ensure effective management and coordination of field sample retrieval activities across supported regions and sites.
• Review and approve complaint system requests (for example void requests) and records in accordance with established procedures and quality system requirements.
• Ensure adherence to applicable Quality Management Systems (QMS) standard operating procedures and global regulatory requirements.
• Collaborate with PQV leadership crossfunctional partners and global stakeholders to support operational effectiveness and continuous improvement initiatives.

Qualifications:

Education

Bachelors degree required; degree in Science Engineering Pharmacy or related discipline preferred.

Skills & Experience:

• Minimum of 5 years of experience in pharmaceutical medical device or consumer health quality functions with emphasis on complaint management quality assurance or vigilance activities.
• Demonstrated people leadership experience including direct supervision of teams in a centralized or Shared Services environment.
• Working knowledge of global quality systems and applicable regulatory requirements (e.g. FDA EU MDR ISO).
• Experience working in matrixed and global organizations preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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