Business Development

Meet Siena

Siena is the first intelligence layer for customer experience. Were creating an operating system of AI agents that learn remember and act across every customer touchpointfrom support conversations to shopping experiences to voice and social media interactions.

Siena doesnt just automate support; it powers shopping agents builds persistent customer memory generates actionable business insights and creates empathetic interactions that feel human.

Were transforming how businesses understand and connect with their customers turning every interaction into intelligence that makes the next one better.

The team

Were a small distributed team that punches way above our weight. Every person here has outsized impact because weve built leverage into everything we do. This philosophy makes us faster and frankly more fun to work with.

If youre excited about building something that doesnt exist yet keep reading. Were building agents that dont just respond to customersthey remember them learn from every interaction and connect experiences across channels.

About the role

Youll be our first BDR - the tip of the spear opening doors to ecommerce leaders who need to see what autonomous AI agents can actually do. Your job is to break into accounts get meetings with the right buyers and build pipeline that turns into six and seven figure deals for our AE team.

The opportunity: crush it here for 12-18 months and you get promoted to AE. Your OTE jumps and you go from booking meetings to closing six and seven figure deals.

The reality: prospecting is hard. Youll send emails that dont get responses. Youll get hung up on. Youll have meetings that ghost. But youll also break into accounts that seem impossible book meetings that turn into massive deals and learn AI-powered selling from day one. If youre competitive obsessed with winning and want to prove you can hunt - this is it.

What youll be doing

• Build pipeline: Identify and prospect into target e-commerce accounts. Goal is to generate qualified meetings that turn into six and seven figure deals.

• Multi-channel outreach: Email LinkedIn phone events creative touches - whatever it takes to break into accounts.

• Research accounts: Understand the company their tech stack their challenges their buyers before you reach out.

• Navigate organizations: Figure out who the real buyers are (its not always obvious in ecommerce companies) build champion relationships get to the right stakeholders.

• Qualify hard: We dont want junk meetings. You need to understand if this is a real opportunity before passing to AEs.

• Use AI: Leverage Claude Chatgpt Perplexity Gemini for account research message personalization and scaling your outreach. You should be using AI to 10x your productivity.

• Collaborate with AEs: Work closely with the AE team to understand what good opportunities look like get feedback on quality iterate on messaging.

• Own your numbers: Track everything - activities meetings booked meetings held pipeline created conversion rates. You should know your metrics cold.

Path to AE: If you crush it here (top performer consistently hit targets show you understand deal quality) you get promoted to AE in 12-18 months.

What were looking for

• Competitive fire: You want to be the best BDR not just a BDR. You track your ranking obsessively. When someone books more meetings than you it bothers you (in a healthy way).

• Work intensity: You hustle. You do whatever it takes to hit your number.

• Hunter mentality: Youre energized by the chase. You love breaking into accounts. Youre persistent without being annoying.

• Integrity: Youre honest about pipeline quality. You dont pass junk meetings just to hit metrics.

• Obsession with improvement: You want to get better every week. You ask for feedback. You study what works.

Experience:

• 1-2 years in BDR/SDR role consistently hit or exceeded quota (110% attainment)

• Experience prospecting into $100k deal sizes

• Comfortable with outbound and social selling

• Can write hyperpersonalized compelling messages that get responses

• Research skills - you dig into companies and find angles

• Organized - you manage your own pipeline without hand-holding

• Comfortable with ambiguity - were a startup things change fast you figure it out

Bonus points:

• Ecommerce CX experience

• Sold CX support or automation tools

• Promoted from BDR to AE at previous company

• AI-native already (use claude/chatgpt for work)

• Startup experience (youve seen fast growth and chaos)

Why Siena

• Meaningful impact. Your work directly shapes our product and company.

• Globally distributed team working at the bleeding edge of CX and AI.

• Great salary plus the opportunity for equity or stock grants.

• Learning budget. If youre growing so are we.

• The thrill of building something new. Join us at a stage where your contributions matter most.

• AI-fluency. Make AI your second nature.

• Tackle unsolved problems. Were redefining how customer experience will look like in the next decades.

Our values

The people who thrive here are curious customer-obsessed and take ownership without being asked. They fix problems first and explain later. Theyre direct about feedbackboth giving and receiving itbecause they care more about getting things right than being polite.

They maintain high standards while moving at startup speed and they build real relationships with teammates because they know thats how great work gets done. When things get tough they adapt and keep pushing forward.

Our approach to AI

The people who thrive here treat AI like a natural extension of themselves. Theyve built their own ecosystem of agents - some for research others for debugging writing analysis or writing code. They know which AI works best for what problem.

Everyone gets premium accounts (ChatGPT Claude Perplexity Pro Cursor Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each others AI workflows.

At Siena were not just looking for people who can do a job. Were looking for people who want to break boundaries create the future and reshape industries. If thats you we look forward to your application.

We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at .

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics sexual orientation gender identity or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds experiences perspectives and abilities.