CX Operations Development Coordinator

Contract: Full-Time Permanent
Location: Nottingham (Support Office)
Closing date: 27/05/26
Recruitment Partner: Daniel White ()


Are you ready to make a difference Join us at Boots as aCX Operations Development Coordinatorin Nottingham Beeston!

As a CX Operations Development Coordinator at Boots youll support the technology processes and resilience that underpin our Customer Support Centre helping colleagues deliver great service every day.

This role sits alongside the Contact Centre reporting to the CX Operations Development Specialist and supports the effective operation and continuous improvement of Contact Centre technology processes and resilience arrangements.

What youll be doing

In this role you will:

• Work closely with CX Operations Development Specialists and Managers to provide handson support across the Sprinklr platform
• Support Guided Workflows operational process documentation and routine technology administration
• Ensure colleagues have clear accurate inthemoment guidance during customer interactions
• Own the inventory tracking and basic administration of physical IT equipment used by Contact Centre colleagues
• Coordinate equipment preparation distribution replacement and fault reporting
• Maintain Business Continuity Planning (BCP) documentation and processes
• Support BCP testing action tracking and ensure plans are accurate accessible and ready for use
• Contribute to operational stability resilience and continuous improvement across the Contact Centre
• Experience in an operational support coordination or junior technology role ideally within a contact centre or service environment
• Experience handling documentation asset tracking or operational processes
• Ability to follow defined processes and maintain accurate records
• Clear written and verbal communication skills

It would be great if you also have

• Exposure to contact centre platforms (e.g. CRM workflow or telephony systems)
• Experience supporting process improvement or change activity
• Familiarity with IT equipment coordination or asset management
• Experience supporting Business Continuity or resilience activity
• Confidence working with IT teams or thirdparty suppliers under guidance
• A curiosity to develop technical process or operations development skills

Where your brilliance can take you

At Boots we believe in your potential. Youll have opportunities for career development and progression supported by a culture that values learning and growth.


Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
• Flexible benefits scheme including options for additional holiday and discounted gym memberships.

Theres lots more in our benefits and discounts MyBoosts there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only.

A bit about us

At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon. Be brilliant with Boots.
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CX Operations Development Coordinator