Sr. HR Manager, Ops Site HR

In pursuit of being Earths Best Employer our global Human Resources teams known as People eXperience and Technology (PXT) drive business success by fostering a safe inclusive and innovative culture. Through the combination of employee engagement and technology PXT empowers Amazonians whose dedication and creativity consistently deliver exceptional customer experiences.

The Senior HR Manager is part of the NASC senior leadership team partnering with leaders at multiple levels to develop strategies set goals and deliver business results. Youll own the end-to-end employee experience at the site(s) championing a culture of safety inclusion and service. This role requires balancing automation with human insightleveraging technology AI and real-time data to enhance decision-making and support transformational initiatives. Youll lead a high-performing HR team implementing strategies across employee engagement talent management and organizational effectiveness. Success demands strategic thinking attention to detail and the ability to drive scalable solutions across sites and regions.

The Senior HR Manager is a strategic high-judgment leader responsible for delivering operational excellence and scalable PXT impact across the most complex sites. They translate enterprise people strategies into site execution strengthen leadership capability and drive systemic improvements in culture performance and risk.

You will be expected to work onsite at an Amazon facility ensuring personal connection and hands-on leadership where needed.

Key job responsibilities
- Own and create sustainable HR strategies that drive improvements in attrition attendance and engagement while setting clear vision for the HR team. Model train and coach behavioral expectations and hold operations and HR teams accountable for timely resolution of concerns and maintaining service excellence.

- Work closely with Business Leader(s) as a strategic partner on all people-related decisions providing leadership coaching and constructive feedback to enhance their capabilities while collaborating on strategies for equitable hiring retention development and performance optimization to build strong engaged teams.

- Establish effective partnerships with specialized HR functions including centers of excellence and shared services (e.g. compensation staffing recruiting). Challenge status quo and leverage technology to drive improved performance and employee experiences scaling solutions across the site region and beyond.

- Collaborate with site and regional leadership teams to harmonize site-specific priorities in alignment with broader organizational goals with particular focus on diversity & inclusion employee experience and talent management initiatives. Use data-driven insights to inform strategy and measure impact.

- Lead champion and ensure follow-through on organizational and operational change initiatives. Remove barriers that impede change adoption balance automation with human judgment and respond resourcefully to new demands priorities challenges or obstacles. Demonstrate high judgment in decision-making while maintaining strong risk management and compliance standards.

- Drive adoption and optimization of HR technology solutions to enhance efficiency data accuracy and employee experience. Lead the HR team in developing digital fluency leveraging analytics for decision-making and utilizing AI to streamline processes while maintaining a human-centered approach.

A day in the life
Your day will be a dynamic blend of strategic partnership and hands-on people management. Youll navigate multiple priorities from leadership development to employee engagement initiatives. Balancing immediate needs with long-term objectives youll respond to time-sensitive matters while driving strategic workforce planning. Using cutting-edge AI-powered analytics youll derive real-time insights to tackle challenges in attrition attendance and engagement. Youll collaborate closely with business leaders guiding them through critical decisions and change management processes. Your expertise will be crucial in analyzing key performance indicators and implementing data-driven solutions. From the production floor to strategy meetings youll keep a pulse on workplace culture while steering organizational initiatives. Youll develop and empower your team to leverage innovative HR technologies enhancing decision-making and operational this fast-paced environment youll have numerous opportunities to innovate and create meaningful impact across your site(s) and broader organization.

About the team
The North American Sort Center (NASC) network is composed of over 100 buildings across the U.S. and Canada as part of Amazons Middle Mile Operations. NASC ensures billions of packages move safely and efficiently from fulfillment centers to the last mile carriers.

The NASC HR teams partner to deliver the best customer experience that is resilient to variability and solutions-focused in a rapidly-changing environment. We enable our teams to operate with autonomy in a diverse workforce structure and we foster a culture where people connect develop and deliver together.

- Experience supporting or leading employee-focused processes including onboarding benefits investigations training or talent management
- Bachelors degree
- 7 years of human resources leadership or equivalent leadership experience (e.g. operations customer service retail distribution shipping/logistics healthcare hospitality manufacturing)
- Experience supporting hourly front-line and salaried employee populations
- Proficiency in HR data analysis including experience translating metrics into actionable workforce strategies and measurable business outcomes

- Masters Degree or MBA
- 5 years of progressive HR leadership experience including roles with expanding scope and responsibility
- Knowledge of employment law employee relations and compliance requirements
- Experience managing complex employee relations and organizational health initiatives
- Expertise in full-cycle talent management including strategic workforce planning talent acquisition performance management leadership development succession planning and organizational effectiveness
- Track record of building and developing high-performing HR and/or Operations teams
- Experience leading successful HR initiatives in fast-paced operational environments
- Strong interpersonal skills with demonstrated ability to influence communicate effectively and manage conflict
- Ability to advance technology initiatives including AI integration and emerging tools to drive operational excellence
- Experience partnering with coaching and guiding senior leaders as a strategic HR business partner

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX CLEBURNE - 149600.00 - 202400.00 USD annually