Field Operations Strategy Supervisor

About Us

Lead. Grow. Transform.

Ford Motor Company is constantly evolving and innovating. As part of the International Markets Group we are committed to delivering smarter more connected vehicles for our Global customers. Looking ahead Ford is excited about the future. With an expanding vehicle lineup growing digital services and a strong dealer network we are well-positioned to support Australian businesses in new ways.

As Australias largest automotive OEM employer we proudly have around 1500 talented engineers designers and specialists working across five Victorian sites. Crucially Australia is a key global development hub for Ford and our local design and engineering team lead the creation of vehicles including the Ranger Ranger Raptor and Everest models sold in around 180 markets worldwide.

Why Ford

For a century weve been a driving force across Australia building a legacy that truly speaks for itself. Leading the way the Ranger continues its reign as Australias No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australias No. 1 Sports Car.

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup giving us so much to be excited about! But we believe we do more than just build award-winning vehicleswe build careers.

• Discounted lease car options.
• Multiple Employee Resource Groups Ford Pride Women of Ford and Ford Empowering Diverse Abilities.
• Flexible Work Arrangements.
• Growth and development opportunities via internal and external training.
• Paid parental leave from day 1.
• Comprehensive Employee Assist Program.
• Wellness Programs including Free Flu Vaccinations and Health Checks.
• Paid volunteer days.

About the Role

The Service Engineer and Operational Field Operations team includes a dedicated group of Field Service Engineers (FSEs) who serve as crucial partners for technicians and service staff across the Ford dealership network. Their mission is to optimize technical performance improve workshop metrics and ensure efficient vehicle repair.

As the Field Operations Strategy Supervisor you will step into a newly created role designed to be the strategic engine behind the FSE team. Your primary objective is to install a more efficient framework of systems and processes allowing our field team to operate with maximum impact. You will focus on developing and administering the tools datasets and governance structures that manage the teams workload and drive performance across Australia and New Zealand.

• VOR Strategic Oversight: Develop and administer a single view to capture the status of Vehicles Off Road (VOR) under technical diagnosis. You will help integrate diverse data sources (Dealer View TAC requests TFOAMS and Jira) and create visualisations to help FSEs prioritize work and reduce vehicle downtime. You will then help prioritise work to optimise FSE deployments.

• System Optimization (TFOAMS): Develop the Technical Field Operations Assignment Management System (TFOAMS) with regional teams. You will represent the FSE users of the system and ensure that the system provides actionable insights into performance.
• Process Standardization: Survey the FSE team to identify best practices across Australia and New Zealand translating these into Standard Operating Procedures (SOPs) and formal governance that help us meet our objective targets.
• Data-Driven Dealer Planning: Develop tools and strategies that allow FSEs to leverage Fix It Right First Time (FIRFT) data to create tailored data-driven action plans for every dealership.
• Product Development Liaison: Create improved mechanisms to gather field data for Engineering teams accelerating Fords ability to detect and respond to emerging product concerns. This may involve assisting with providing field data to support root cause investigations and leveraging data in TFOAMS to identify and raise trending issues requiring FSE support.
• Regional Collaboration: Interface with regional teams specifically the Technical Assistance Center (TAC) in India to ensure process alignment and shared best practices.
• Performance Management: Manage KPIs for the ANZ teams developing proactive action plans to address areas of inconsistent performance.

• Experience: Minimum of 3 years of experience as a Field Service Engineer or in a similar technical operations/strategy role.

• Analytical Mindset: A comfort around data and the ability to see the big picture. A high level of proficiency in Excel is required. Preference will be given to candidates with experience in Alteryx Power BI or similar data visualization and ETL tools.
• Process Improvement: A proven track record of (or a deep passion for) driving operational efficiency and building processes from the ground up.
• Communication: Strong stakeholder management skills with the ability to translate complex data into clear strategic directions for field teams and leadership.
• Education: An advanced automotive technician background and/or degree in Engineering Data Analytics Business Operations or a related technical field is preferred.

Equal Opportunity

Ford Australia is inclusive employer and all qualified applicants will receive consideration for employment.

Applicants must be legally authorised to work in Australia. Successful candidates will be required to undergo employment eligibility verification and a pre-employment criminal background check prior to commencement.

---Applications will close on Sunday 31 May 2026 however please do not delay your application as interviews will commence before this date---

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

*Ford Motor Company of Australia Pty Limited ACN(Ford) is collecting your personal information in order to consider you for a role at Ford.Ford may also collect personal information about you from third parties such as referees and recruitment agencies for this purpose.Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks aptitude testing and health and safety and human resources management activities.Fords privacy policy (available at) states how you can seek to access or correct any personal information Ford holds about you how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 36 73) or via the contact details set out in Fords privacy policy.