Deputy Head HR Operations

This newly created Deputy Head of HR Operations role is designed to provide additional leadership capacity within Global HR Operations enabling greater focus pace control and consistency across operations delivery. The primary purpose of the role is to take ownership of key operational and transformation priorities currently managed by the Global Head of HR Operations with a particular focus on Europe as the largest region.

The role will act as a strategic and operational partner leading critical workstreams including deployment of the HR Target Operating Model (TOM) strengthening HR operational compliance embedding new ways of working across the HR Operations team and developing scalable frameworks (e.g. vendor management governance) to improve performance and consistency.

This role is intended to operate as a second-in-command supporting leadership continuity and acting as a potential future successor role.

Find out morehereabout how you can unleash your full potential at DLL

Day to day:

Europe HR Operations Leadership (Primary Regional Portfolio)

• Hold primary leadership responsibility for HR Operations across Europe working closely with the Regional HR Operations Manager Europe.
• Provide day-to-day operational leadership oversight ensuring effective prioritisation issue resolution and delivery focus.
• Act as a key escalation point for complex operational challenges within Europe ensuring timely resolution and stakeholder confidence.
• Drive alignment and consistency of regional operational practices to support a stable scalable HR service model.

HR Target Operating Model (TOM) Deployment

• Ensure deployment of the HR TOM across remaining European locations where it is not yet implemented (Ireland AGCO Finance UK Southern Europe Nordics Poland)
• Coordinate and drive planning readiness and change activities required to successfully embed TOM design.
• Partner with stakeholders across HR and the business to ensure TOM implementation supports both employee experience and operational efficiency.

Embedding Operational Processes & Ways of Working

• Lead the embedding of new operational processes and ways of working across the Global HR Operations organisation.
• Identify address and reduce regional inconsistencies by driving adoption of consistent standards templates governance routines and operating rhythms.
• Reinforce an outcomes-focused performance culture across HR Operations through structure clarity and accountability.

Operational Reporting and Performance Visibility

• Build and embed a systematic approach to operational reporting ensuring improved visibility of HR Operations activities and performance.
• Establish consistent reporting routines and dashboards (as appropriate) enabling more proactive decision-making and operational control.
• Provide actionable insights to support the Global Head of HR Operations in strategic planning prioritisation and governance.

HR Compliance Audit and Controls Ownership

• Take lead responsibility for overall HR function compliance issues including responding to and coordinating remediation for audit findings control gaps and operational compliance risks.
• Support the development and ongoing strengthening of compliance practices across HR Operations directly and across the wider HR function more widely ensuring consistent adherence to required standards and controls.
• Utilise the DLL tracking and reporting mechanisms (Archer) for compliance actions driving closure and sustained improvement.

All members enjoy

• Work-Life Balance: Flexible working including hybrid designed to support you at every stage of life.

• Global and Inclusive Culture: A global and inclusive culture where your unique background and perspectives are valued.

• Two volunteering days: Two working days to contribute to charities and your community.

• Comprehensive Benefits: Health wellness and financial programs including mental health support parental leave and industry leading holiday package.

• Professional Growth: Access to training mentorship tuition reimbursement and career development programs tailored to your goals.

• Click thislinkto look at the benefits in your region.

Skills and Capabilities Required

You will be an experienced HR Shared Services/HR Operations leader with a minimum of 10 years experience of which at least 5 years leading large multicountry or regional operations. The skills and experience you are able to bring to the role should include:

• Successful implementation of an HR Shared Services operation ideally in multiple countries
• Evidence of a solid understanding of effective HR Operations performance
• Utilisation of data from case management and systems to drive operational improvement
• Demonstrable ownership of HR compliance and control frameworks with oversight beyond a single country

Choose wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection Build meaningful connections with other DLL members
• Health Manage mental emotional and physical health
• Finance Provide learning opportunities to help members achieve personal financial health
• Lifestyle Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Good to know:

• Deadline for application: 3rd June 2026 (Due to high volume of applications this requisition may close prior to posted close date)
• Location: UK (Watford) NL (Eindhoven) or DE (Düsseldorf); hybrid working required (minimum 2 days per week on-site) remote not available.
• The selection process may involve an assessment
• Applications via email will not be reviewed. Please apply online via our career website
• #LI-NATALIE
• DLLs referral program applies
• For more information please contact our Talent Acquisition Partner Natalie Gray via

DLL is an equal-opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and an inclusive work environment.

Were dedicated to ensuring our hiring process is accessible to all. If you require accommodation at any stage please inform your Talent Acquisition Partner.

Hiring is subject to successful completion of a background check.