Financial Aid Manager (CS26-248)

Financial Aid Manager (CS26-248)

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals Southern Illinois University Edwardsville (SIUE) invites applications for the position of Financial Aid Manager (CS26-248). As a premier metropolitan university SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive broad-based education and enriched by hands-on research opportunities SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Why SIUE

Employing more than 2400 faculty and staff members SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year the Universitys presence generates almost 9000 additional jobs and more than $250 million in labor income for the area.

What You Will Do

• This role directly supports the Student Financial Aid client services team as support for both standard day-to-day operations and in providing crucial information to leadership to make strategic decisions.
• The employee in this role will spend some time each day working directly with students and providing them with expert advising and guidance on financial aid opportunities.
• This role will also manage discrete Client Services processes like Consortium Agreements Study Abroad aid requests and Short Term loans.
• Additionally this role will assist the Assistant Director in managing daily scheduling outreach and will directly supervise student employees assigned to the Client Services team.
• In addition to those critical tasks this role will also serve as a data steward for client services productivity and will assist in tracking client services document processing to ensure client services processing are efficient and effective.
• This role will provide insight into the efficacy of current client services policies and procedures and recommend changes to policies or training as needed to the Assistant Director.

FLSA: Non-Exempt

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

-Any one or combination totaling three (3) years (36 months) from the following categories:
College coursework in any discipline as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associates Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelors Degree (120 semester hours) equals three (3) years (36 months)
Work experience managing office business or customer service/relations activities.
-Two (2) years (24 months) of higher education student services or closely related experience.
- One (1) year (12 months) of supervisory experience in higher education student services or closely related setting.

Knowledge Skills and Abilities (KSAs)

Knowledge of all federal state institutional and private financial aid regulations as they apply to packaging and disbursement of financial aid disbursement of refunds and Satisfactory Academic Progress (SAP).
Knowledge of the student application process.
Knowledge of Microsoft Office Outlook Excel and Word and other computer programs.
Skill in mathematics calculations and general accounting.
Skill in customer service and oral and written communication.
Skill in time management organizing work assignments and responding quickly and effectively to challenges.
Ability to supervise.
Ability to interpret and apply internal and government policies procedures and regulations.
Ability to work in an environment that can be fast-paced and stressful.

Civil Service Information:Civil Service Application - FAQs

Application Instructions:How to Apply - Step by Step

Illinois Residency Requirement:Pursuant to the State Universities Civil Service System out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification:State Universities Civil Service System Classification Number:0054 SUCSS Classification Title. For more information on Civil Service classifications please visit the State Universities Civil Service System website at: who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes at a minimum a copy of the veterans DD214/DD215 form (Department of Defense) NGB22 form (National Guard) or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit please refer to theGuide for Veteran Document Verification.

Pre-Employment Screening:All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and where applicable other background checks such as a drug screen verification of employment and education or licensure/certification reference checks and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Work Authorization Information: SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

Accommodation: If you are unable to utilize our online application system and need to request an accommodation please reach out to us at or via email at:

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees applicants for employment and students on the basis of age color disability marital status national origin race religion sex sexual orientation or veterans status.