Patcraft Sales Development Specialist- Northeast(remote)

Job Title

Position Overview

Sales Support Responsibilities:

• Training and Development: Provide Salesforce training for new Account Executives and internal partners ensuring they are proficient in system use.

• Reporting and Analysis: Generate comprehensive reports including 3-year revenue analysis Tableau visualizations transaction history and account base information.

• CSI Maintenance: Troubleshoot and resolve issues within the CSI system manage mass account transfers hardcode accounts to the correct sales managers and merge duplicate accounts to maintain data integrity.

• Temporary AM Stand In: Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed.

• Marketing Collaboration: Partner with Connect/Inform to create compelling marketing newsletters email blasts and promotional items that drive engagement and sales

• Sales Initiatives: Collaborate with the Strategy and Insights team on new sales initiatives including developing business plans and promotional incentives to drive growth.

• Price List Management: Manage dealer price lists including inputting ESP and Diverzify data accurately.

• SFDC Maintenance: Ensure the integrity and accuracy of data within SFDC including updates and troubleshooting.

• Backup Support: Serve as a backup for Account Managers during their leave vacation or on an as needed basis ensuring continuous support and client engagement.

• Customer Onboarding: Partner with Customer Service to input new customers into Salesforce ensuring a seamless onboarding process.

• Pricing and Product Management: Maintain excellence in managing pricing product inquiries and identifying new selling opportunities.

• Team Support: Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage.

• Claims Management: Handle and resolve customer claims efficiently providing appropriate solutions.

• Product Recommendations: Provide expert recommendations for replacement products based on customer needs and preferences.

• Customer Service Liaison: Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction.

• Event Coordination: Organize and coordinate Lunch & Learn sessions to promote products and services.

BDAResponsibilities:

• Conduct basic market research to assist Account Executives in finding potential business opportunities.

• Contact Research through Zoom info to find basic contact info for targeted end-users.

• Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps

• Document customer insights for the sales team to use during appointments.

• Log leads and update project status within the territory.

Requirements:

• High School education or equivalent.

• 2 years sales support experience

• Support up to 20 account executives at one time

• Located in Eastern standard time zone

Preferred:

Competencies:

• Execute Action Plan

• Influence Others

• Initiate Action

• Deliver Compelling Communication

• Build Trusting Relationships

Shaw benefits include:

• Medical dental and vision insurance

• Life insurance and disability coverage

• Tuition reimbursement

• Employeeassistanceprogram

• Health savings account

• Paid Time Off

• Parental Leave

• 401K and Retirement Plans

• Product discounts for employees

• Adoptionassistance

• Shaw Family Health Center (Dalton GA and Cartersville GA locations)

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