MyClient Support Analyst

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

As a member of the My Client Support Team the role is to provide primary level support and analysis for the My Client application used by the entire Wood Gundy branch network. This role will support providing assistance and knowledge to resolve problems or questions about the application. This role will assist with the documentation and procedures as primary role of the Analyst is to respond to branch inquiries providing superior service experience as well as providing guidance as the SME on projects involving the My Client on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

The expected annualized base salary range for this role is $52890 to $68440.

The base salary is determined by a variety of factors including the candidates skills experience and job-related knowledge as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development enabling progression within the salary range as team members advance in their roles.

In addition to base pay compensation for this roleincludes participation in an annual discretionary incentive orbonus program.

We are committed to providing fair equitable and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

How Youll Succeed

• Analyze and Investigate Analyze issues raised by the branch Operations or our Business Partners. The analyst will provide details and explain discrepancies found to senior staff. Review outstanding investigations and escalate unresolved issues to senior staff. Identify root causes and trends to avoid re-occurrence and provide input for branch communications. Resolve data discrepancies that result in failure of client updates and update backend data required to support initiatives.
• Relationship Building Liaise with our Business Partners answering general questions request reports and/or open investigations.
• Operational Support Respond to all incoming calls to the My Client Support line. Action and respond to all incoming emails to the My Client Account Management mailbox. Perform ad hoc testing for the maintenance releases for the My Client application. Maintain the My Client page on the intranet to ensure it is current and maintain the Central Knowledge document for the team.

Who You Are

• You have 1-3 years of strong brokerage experience and business and/or portfolio management reporting background.
• You have thorough knowledge of Broadridge CIBC brokerage operational departments and MyClient.
• Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You have excellent working knowledge of Excel and SharePoint.
• You act like an owner. You thrive when youre empowered to take initiative go above and beyond and deliver results. You are able to manage several small to medium sized projects concurrently involving complex changes to technical or business environment. You work well under pressure with tight deadlines and sometimes competing objectives.
• Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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