Technical Analyst (Support Services)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Closing Date (MM/DD/YYYY):
05/21/2026Worker Type:
PermanentLanguage(s) Required:
EnglishTerm Duration (in months):
Salary Range (plus eligible to receive a performance based incentive applicable to position) :
$71145 - $96255Why FCC
At FCC were proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation we provide financing knowledge resources and business management software to over 103000 customers nationwide.
Heres what you can expect when you join our team:
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs flexible and comprehensive group benefit and savings plans and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options
Howyoullmake an impact
As a Technical Analystyoulltranslate business needs into practical effective technology and interpret requirements configure and enhance systems and continuously improve tools and processes to support automation and reliable operations. Using your technical curiosity and critical thinking skillsyoulltroubleshoot issues work with modern cloud technologiesincluding SaaS and PaaSand apply your understanding of system integration to deliver solutions that advance FCCs goals and improve the customer experience.
Youllalso bring strong service desk experience to the role by resolving customer issues using best practices providingtimelyand effective support andmaintainingclearaccuratetroubleshooting documentation.
Whatyoulldo
Developimplementand supporttools processes andtechnical solutions that improve FCCs business capabilities
Leadteam and stakeholdermeetingsandparticipatein after-hours on-call rotation
Offertechnicalsupportby phone emailchatandone-on-one interactions
Facilitate the resolution of Major IT Incidents
Troubleshootsecond-levelIT support issuesand commonissues trendanalysisand documentation
Requiredqualifications:
Diploma or certificateininformationtechnology or computer science
Minimumtwoyearsofservice desk or call centre experience orrelated experience (oranequivalent combination of education and experience)
In-depth knowledge of common software and operating systems
Exceptional commitment to customer service
Extensive knowledge of systems analysis design concepts and computing and software industry trends
Validdrivers licence
ITIL V3 Foundations certification
Preferredqualifications:
InformationTechnologyInfrastructureLibrary (ITIL) certification
Maccertification
Microsoftcertification
Bilingualism (French and English)is a strong asset
You belong here
At FCC were committed to creating an inclusive equitable and accessible workplace one that reflects the communities where we live work and play. Our team is made stronger through diversity and were dedicated to building a workforce that brings together a range of backgrounds abilities and perspectives.
We encourage qualified applicants to apply including members of these four employment equity groups:
Indigenous Peoples
Members of visible minority groups
Persons with disabilities
Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: . An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.
Required Experience:
IC
