Help Desk Analyst

At Conexus we are focused on supporting our members with their needs of today while also helping them pursue their goals for the future. Its more than conducting a banking transaction its about providing insightful content tools expert advice and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence and our employees champion each members success ultimately contributing to a thriving province.

We are curious courageous confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees we are more than just individuals who come to work each day each role is a vital part of Conexus.

As of January 1 2026 Conexus Cornerstone and Synergy credit unions have merged into one provincial credit union serving over 200000 members in 57 branches across 50 Saskatchewan communities.

We acknowledge that our Conexus offices and facilities are located on Treaty 2 4 5 6 8 and 10 lands. These are the traditional lands of the Cree Dakota Dene Lakota Nakota and Saulteaux peoples as well as the homeland of the Métis.

The bigger picture

Were looking for a collaborative and detail-oriented individual to join our team as a Help Desk Analyst for a 12-month this role youll be a key point of support for Conexus employees; responding to inquiries troubleshooting technical and operational issues and ensuring timely resolution or escalation.

While Regina is the preferred location we are open to considering other Conexus locations across Saskatchewan.

How youll be spending your time

• Acting as the first point of contact for Conexus employees troubleshooting and resolving technical operational and system-related issues and escalating as needed.
• Providing guidance and support on policies procedures and business operations to ensure consistent and accurate processes.
• Logging tracking and documenting support requests while maintaining and improving support procedures and knowledge resources.
• Managing user access and account administration including provisioning updates and security controls in alignment with established policies.
• Collaborating with internal teams and external partners to resolve issues support service continuity and enhance systems and processes.
• Monitoring and responding to service disruptions and outages including participation in a 24/7 on-call rotation.

The way people describe you

Youre tech-savvy and solutions-oriented with a passion for helping members. You communicate clearly deliver exceptional service and build strong relationships. Youre a collaborative team player who stays organized adapts quickly and manages competing priorities with ease.

The experience you bring

• 2 years of experience in a retail operations role
• Experience working in the financial industry
• Experience working in a customer service role
• Excellent analytical and problem-solving skills
• Strong written and verbal communication skills
• Call centre experience is considered an asset
• Lending experience is considered an asset

Salary range

$57690 - $72110 with 7% Short Term Incentive Target

Benefits and perks

The success of our members relies heavily on the performance and accomplishments of our employees. Thats why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include but are not limited to:

• Preferred rates for all your banking needs helping to make life more affordable.
• Vacation benefits giving you time to spend on whats most important to you.
• Competitive benefit package options covering all aspects of personal wellness.
• Pension matching to support you toward retirement.

Depending on location of work union membership may be required.

We are excited to welcome candidates who bring a blend of academic professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that weve been searching for! This opportunity closes on May 24 2026 so apply now! If you have questions about this position please contact Aubrie Houk at .

Required Experience:

IC