Work Control Business Operations Manager (FDIC)

When military bases national security agencies federal buildings healthcare facilities and leading commercial clients in Washington D.C and across the nation need superior facility support services we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the countrys leading integrated service providers.

EMCOR Government Services has an immediate need for a Work Control Business Operations Manager in Arlington VA.The Work Control Manager administers and coordinates the end to end work documentation and business processing flow for Facilities Operations & Maintenance (O&M) including service calls preventive maintenance project work and reimbursable work orders (RWOs).

This position ensures that work is properly authorized documented tracked and prepared for procurement and billing while coordinating closely with operations project managers and business leadership. The role manages process flow and documentation integrity but does not hold final approval authority for spending billing or revenue recognition.

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Work Order & CMMS Coordination

Coordinates intake tracking and status management of:

o Service call work orders
o Preventive maintenance work orders
o Project and reimbursable work orders

Ensures work orders are:

o Properly entered into the CMMS
o Accurately categorized and coded
o Supported by required authorization and scope documentation

Coordinates with Operations and Project Managers to resolve incomplete or unclear work requests
Supports work order closeout documentation and data quality reviews

Reimbursable Work Order (RWO) Administration
Coordinates the reimbursable work order process from initiation through closeout
Verifies that RWOs are supported by required approvals and funding documentation
Tracks reimbursable work status work in progress and pending authorizations
Prepares reimbursable documentation packages for management review
Escalates discrepancies missing approvals or documentation gaps to the Deputy PM

Procurement & Purchasing Coordination

Coordinatesprocurement support activities including:

o Preparation of purchase request documentation
o Tracking purchase orders associated with authorized work
o Verifying PO alignment with approved scope and cost estimates

Coordinates vendor invoice processing by:

o Verifying invoices align with completed and accepted work
o Ensuring documentation is complete prior to submission for payment approval

Maintains procurement and vendor documentation in accordance with contract requirements

Accounts Payable & Accounts Receivable Interface
Coordinates with accounting staff and corporate finance to support:

o Timely processing of vendor invoices (AP)
o Preparation of client billing documentation (AR)

Tracks billing and payment status for facilities work
Maintains visibility of aging items and escalates concerns to management

Human Resources

Processes final payroll/timesheets bi-weekly ensures 100% accuracy and compliance.
Monitors employee and subcontractor sign-in and sign-out logs
Handles employee on-boarding requirements such as:

o 1-9 Paperwork
o FDIC provided phone assignment and eFOS access

Timekeeping training
Coordinating uniform/tool/equipment/electronic issue with Operations Managers/EMCOR IT
Creates and processes Electronic Personnel Action Forms (ePAF) as instructed by managers. Submits Personnel Action Forms (PAF) for employee information updates (Emergency Contact Information Change of Address etc.) as it becomes available.
Maintains employee records and files in consultation with EGS Human Resources Department

Reporting & Performance Tracking
Prepares routine reports related to:

o Work order volume and status
o Preventive maintenance completion
o Reimbursable work tracking and aging
o Procurement and billing support metrics

Provides data and documentation to support management reviews audits and inspections
Maintains organized records to ensure audit ready documentation

Systems & Administrative Support

Supports day to day administrative use of the CMMS and related tracking systems
Provides user guidance and ensures staff follow established procedures
Participates in coordination meetings and tracks assigned administrative action items
Identifies process inefficiencies and recommends improvements to leadership

Authority & Accountability
Authorized to coordinate and administer work documentation and process flow
Authorized to elevate incomplete unauthorized or non compliant work for management review
Does not approve:

o Spending
o Purchase orders
o Invoices
o Billing to the client

Does not direct maintenance trades or construction execution
Accountable for accuracy completeness and timeliness of work documentation and coordination

Associates degree or equivalent experience required
Bachelors degree in business facilities management or related field preferred
36 years experience in facilities administration work management or project support
Experience on federal or performance based contracts preferred

Working knowledge of Facilities O&M workflows and work order lifecycle
Experience coordinating reimbursable or project based work processes
Proficiency with CMMS platforms (e.g. Maximo or equivalent)
Familiarity with procurement purchasing and invoice documentation
Strong organizational and communication skills
Ability to manage multiple workflows and deadlines simultaneously
Proficiency with Microsoft Office (Excel Word Outlook)

Please review our Affirmative Action Policy.