PFS Operations Development Manager

• Assist with recruiting efforts including job postings candidate screening and onboarding coordination
• Support employee engagement initiatives and internal communications
• Coordinate training and development programs
• Act as a point of contact for basic HR-related inquiries
• Serve as the primary liaison between staff and technology vendors/platforms
• Troubleshoot basic tech issues and escalate when necessary
• Maintain working knowledge of company systems CRM and insurance-related platforms
• Train staff on new tools systems and product updates
• Act as a subject matter expert on company products and services
• Assist in the development and execution of marketing campaigns
• Coordinate with internal teams on branding and messaging consistency
• Manage social media accounts and content scheduling
• Support creation of marketing materials (flyers emails presentations etc.)
• Track and report on marketing performance metrics
• Develop document and maintain company policies and standard operating procedures
• Identify process inefficiencies and recommend improvements
• Ensure policies align with regulatory requirements and company goals
• Assist in implementation and training of new procedures
• Maintain organized documentation for internal use
• Assists director of operations with duties.
• Regular and reliable attendance.
• Assists with other job-related duties as assigned by management.
• Communicate effectively in-person and otherwise with all coworkers and customers both during regular business hours and before and after regular business hours if necessary.
• Effective communication and collaboration are essential for this role. While remote work may be available there are times when being in the office is necessary to maintain our collaborative efforts.

• Knowledge of insurance products and services.
• Skill in training and managing employees.
• Ability to communicate with customers and co-workers in a courteous and professional manner.
• Ability to multi-task.
• Ability to work with accuracy organization and attention to detail.

• High School diploma or equivalent.
• Proper insurance licenses or ability to obtain after hire.
• Minimum of 5 years experience in operations HR marketing or administrative support.
• Previous management experience preferred.

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