IT Service Manager
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Job Location:
Midrand - South Africa
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client in the Telecommunications & Networking sector is seeking a IT Service Manager on a contract duration of 12 months.
The IT Service Manager is a key leadership role responsible for the end-to-end planning delivery performance and continual improvement of IT services across the organisation. This position ensures that IT services are reliable efficient secure and fully aligned with business objectives and user needs. Working closely with technical teams business stakeholders and external vendors the IT Service Manager drives operational excellence manages service levels (SLAs/OLAs) oversees incident/problem/change processes and fosters a customer-centric IT culture. The role has a strong emphasis on service strategy operations and continuous improvement. This is a strategic and hands-on position that bridges technology and business ensuring high availability minimal downtime and optimal value from IT investments.
The IT Service Manager is a key leadership role responsible for the end-to-end planning delivery performance and continual improvement of IT services across the organisation. This position ensures that IT services are reliable efficient secure and fully aligned with business objectives and user needs. Working closely with technical teams business stakeholders and external vendors the IT Service Manager drives operational excellence manages service levels (SLAs/OLAs) oversees incident/problem/change processes and fosters a customer-centric IT culture. The role has a strong emphasis on service strategy operations and continuous improvement. This is a strategic and hands-on position that bridges technology and business ensuring high availability minimal downtime and optimal value from IT investments.
- Qualifications & Experience
- Education: Bachelors degree in Information Technology Computer Science Business Information Systems or a related field.
- Experience: Minimum 57 years of progressive experience in IT operations or service management with at least 3 years in a leadership or managerial capacity. Experience in a multi-vendor or enterprise environment is highly advantageous.
- Local Context (South Africa): Familiarity with South African regulatory requirements (e.g. POPIA cybersecurity frameworks) and experience working in dynamic industries such as finance telecoms sector is a plus
- Essential Skills & Competencies
- Leadership & People Management: Proven ability to lead motivate and develop high performing teams.
- Communication & Interpersonal: Excellent verbal and written communication skills; ability to translate technical concepts for non-technical stakeholders.
- Analytical & Problem-Solving: Strong analytical mindset with the ability to diagnose complex issues and drive data-informed decisions.
- Technical Knowledge: Solid understanding of IT infrastructure networks cloud services cybersecurity and common ITSM tools (e.g. Jira Remedy).
- Business Acumen: Ability to align IT services with business priorities and demonstrate ROI.
- Customer Focus & Adaptability: Strong customer-service orientation and comfort working in fast-paced changing environments.
- Project Management: Familiarity with project management principles (e.g. Agile Prince2)
- Preferred Certifications
- ITIL 4 Foundation (or higher e.g. ITIL 4 Managing Professional or Strategic Leader)
- Project Management Professional (PMP) CAPM or PRINCE2.
- Certifications in security or risk (e.g. CISSP CISM CRISC).
- AWS
Required Experience:
Manager
About Company
With 15 years of experience in the Telecommunications and Financial Services industry in Africa and the Middle East, we are experts at supporting our clients through their digital transformation journeys. We believe in blending traditional methods with cutting-edge strategies to drive ... View more
