Customer Support Advisor

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Position Overview:

Job Description:

The Customer Support Advisor will support internal and external customers using Caterpillars digital connectivity solutions. From onboarding and system setup through to renewals and upgrades you will ensure customers gain maximum value from their technology solutions while delivering accurate internal technology reporting.

This is a fantastic opportunity for someone with strong customer service skills and an interest in technology to develop their career in a fast-paced evolving environment.

Key Responsibilities:

• Provide end-to-end customer support for the onboarding and configuration of connectivity products and digital services

• Administer customer agreements registrations and system updates across multiple digital platforms

• Manage customer enquiries covering product pricing installations subscriptions and renewals

• Collaborate with internal stakeholders to support and deliver against key performance indicators (KPIs)

• Enable customers to maximise adoption utilisation and performance of digital solutions

• Support internal stakeholders by contributing to and maintaining weekly reporting and performance insights

Knowledge Skills and Experience:

• 23 years in a customer service or customer-facing role

• Experience in a technology-based environment (desirable)

• Background in contact centres or similar fast-paced environments

• Excellent communication and relationship-building skills

• Strong IT skills with the ability to learn new systems quickly

• Organised and able to manage multiple priorities

• A customer-first mindset with a proactive approach

• Commercial awareness and confidence in suggesting upgrades or additional services

• Familiarity with connectivity or digital services

What We Offer:

In addition to a competitive salary 25 days holiday bank holidays and up to 7% pension you will benefit from:

• A comprehensive benefits package

• A supportive and collaborative work environment

• Opportunities for professional growth and development

Why Join Us:

At Finning we believe in the power of our people. We offer a dynamic work environment where your contributions are valued and your career growth is supported. If you are passionate about customer service and are ready to take on a new challenge we want to hear from you.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical disabilities. Furthermore Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the armed forces and their families fairly.