Assistant Operations Manager

GSM Conference Services

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Department:Mobile for Development

Team:Mobile for HumanitarianInnovationandClimateTech/Digital Utilities

Location:London(hybridworking)

Position type:Fixed TermContract until March 2027

What the hiring manager says

Thisrole sits intheoperations ofMobile forDevelopmentprogrammesensuring activitiesare well coordinatedandrun smoothlyto deliver meaningful impact.Itsa great opportunityto build experience across two high impactprogrammes working with diverse teamsand gaining exposure to all aspects ofprogrammedelivery Sheila MoaSeniorOperations Manager

About the Team

TheMobileforDevelopment (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved.

The GSMA Mobile for Humanitarian Innovation (M4H)programmeworks to accelerate the delivery and impact of digital humanitarianassistance. This is achieved by building a learning and research agenda to inform the future of digital humanitarian responsecatalysingpartnershipsand innovation for new digital humanitarian services advocating for enabling policy environmentsmonitoringand evaluating performancedisseminatinginsights and profiling achievements.

The GSMAClimateTech/Digital Utilitiesprogrammeworks on innovative financing structures that combine commercial and impact-oriented capital to scale climate technologies as well as supporting urban resilience by enabling access to essential utility services inlow- and middle-incomecountries (LMICs). This is achieved through thought leadership strongpolicyand advocacy work.

Theprogrammesaresupported by FCDO and the Swedish International Development Cooperation Agency (Sida).

About the Role

The Assistant Operations Manager role will be an exciting opportunityfor an individual with a passion forinternational development and the role of digitalinnovation indrivingsocio-economic impact for the underserved.

You will workacross two programmes(M4H andClimateTech/Digital Utilities)as part ofthe Operations teamsupportingthe effective planning coordination and deliveryof programmeactivities.

The role reports to the Senior Operations Manager(M4H) who leads on operational management of theMobile for Humanitarian Innovationteam across delivery reporting (including donor reporting)and business planning.You willwork closely withprogramme teamsas well as colleagues acrossthe wider M4Dincludingcompliance/finance legal HRmarketingandsubject matter experts.

As an Assistant Operations Manager you willbe responsible forthe following:

Assist the Senior Operations Managerstotrack and report on deliverables and KPIs

Supportthe preparation ofmonthlyprogrammeinternalreports and quarterly and annualprogrammedonorreporting

Maintainprogrammerisk issue and lessons learned logsensuringtimelyescalation where

Assistwithprogrammeactivityplanningandmaintainprogrammesworkplanstracking

Supportend-to-end procurementprocessesincludingsupplieronboardingcontracting purchase ordersand invoice management in collaborationwith the Finance team

Coordinateeventplanning andlogisticsincludingsourcingand bookingvenuesand liaising withprogrammeteams and marketing

Managetravel trackingandmaintainorganisedshared filing systemsi.e.SharePoint

Any other dutiescommensuratewith level as requested by the Senior Operations Managers

About You

The ideal candidate willdemonstratethe following skills andexperience:

Demonstrable operationsand projectmanagement experienceideallywithindonor-funded projects

Strongorganisationalandplanningskillwith ability to manage multiplepriorities acrossdifferentprogrammes

Experiencesupportingbudgetingforecastingandfinancial processes

Proventrack recordintracking and reportingonprojectactivities

Strongstakeholder managementskills includingthe ability to work effectivelyacross teams and manage upwards

Flexibility and ability toadapt torespondtochanging requirementsand priorities

Excellent communication and interpersonal skills

Ability to work as part of a team supporting other team members in a busy global environment across several different geographical locations

Excellent attention to detail

ProficiencyusingMS Office(i.e.WordExcelPowerPoint Teams) andexperience withprojectorgrant managementsystems

An interest in international development and/or social enterprises in emerging markets

This is a hands-on rolerequiringa pro-activeself-motivatedindividualwho can workindependentlyandcollaborate effectively to support programme success.

Aboutyour Skills

Across the diversity of roles at GSMA there are core capabilities that all GSMA staff need. For this role therefivekey capabilitiesfor this role areProject ManagementCommunicationAgilityTeamworkandStakeholder Management.

Project Management:Fundamental to ensuring activities are well coordinated and delivered effectively. Requires the ability to manage competing priorities track deliverables and reporting requirements andmaintainaccuratedocumentation and oversight across multiple workstreams.

Communication:Critical to effective coordination and collaboration. Requires clear and professional verbal and written communication skills with the ability to convey information concisely prepare reports and engage confidently with different audiences.

Agility:Important in a fast-paced and evolving environment. Requires the ability to adapt quickly to changing priorities manage multiple demands simultaneously and respond proactively whilemaintainingattention to detail.

Teamwork:Central to successful programme delivery. Requires the ability to work collaboratively across cross-functional and geographically dispersed teams build positive working relationships and contribute proactively to sharedobjectives.

Stakeholder Management:Fundamental to the success of the programmes. Requires the ability to build strong relationships with stakeholders at all levels ensuring requirements timelines and actions are understood and communicated effectively through to completion. Able to manage expectations professionally follow up on actions and escalate issues appropriately to support successful programme delivery.

We strive to offer a meaningful and inclusiveapplicationexperience for all candidates. Should yourequireany accommodations or adjustments due to a disability or for any other reason during the hiring process please contactwith your request.

Contract type

Fixed Term Contract (Fixed Term)

Worker type

Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile whatever your role. By joining the GSMA you will be exposed to a fast-paced rapidly evolving environment working on global solutions genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation our benefits include fantastic learning & development opportunities generous holiday allowances four additional days off for professional development and many others.

To learn more about the GSMA visit our career site our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so flexi-time and remote working is available to all staff. Were keen to ensure everyone is equal represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability tenacity and commitment knowing that the challenging scale pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise insight and creativity so that were always ready to respond to the changing landscape with authority agility and nuance.

Stronger together

We lean on each other so the industry can lean on us embracing our diversity by actively seeking out perspectives and skill sets beyond our own fuelling each others successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day in every situation. When were at our best we are collaborative considerate and compassionate to others and we create a safe space for one another to thrive assuming positive intent in our colleagues. And if we arent at our best and the pressure is on we feel free to be ourselves but still remain curious lean into the tough stuff and we are always respectful to others and accountable for the part we play.

Required Experience:

Manager

Department:Mobile for DevelopmentTeam:Mobile for HumanitarianInnovationandClimateTech/Digital UtilitiesLocation:London(hybridworking)Position type:Fixed TermContract until March 2027What the hiring manager saysThisrole sits intheoperations ofMobile forDevelopmentprogrammesensuring activitiesare well...