Systems Administrator I

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

Job Duties

• Process Level I and II team incidents and service requests
• Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressedin a timely manner meeting established metrics and SLAs
• Comply withstandard processes and procedures
• Maintain strong customer service focus and a desire to successfully interact with end-users and peer teams
• Rely on experience and judgment to plan andaccomplishgoals
• Maintain commitment to continuous process improvement
• Interact closely with customers to understand their needs and / or requirements
• Troubleshoot and resolve tickets within SLAs related to operations and end-user requests
• Able to coordinate with geographically dispersed teams to achieve results
• Assistin troubleshooting team related issues
• Make complex ideas or situations clear simple and/or understandable
• Ensure deployment of PCs (adds moves changes)
• Provide hands-on and remote support to end-users
• Work effectively with PC imaging software such as SCCM
• Ensure deployment management and support of PCs peripherals and mobile devices
• Maintain working knowledge of remote connectivity software
• Analyzetroubleshootand repair a wide variety of PC problems related to hardware and software
• Ensure incident resolution of desktop related issues
• Coordinate activities with service desk network services or other IT teams
• Provide input andassistin testing andselectionof future technologies and devices
• Apply software patches and upgrades

Qualifications

Minimum Job Requirements

• Degree in Computer Information Technology preferred
• 4 years experience in related field; or an equivalent combination of education and experience.
• Preferred experience supportingenduser base of 500 employees
• Working knowledge in:Personal computertechnology Computerequipment Application software and personal computer operatingsystems
• Windows and general word processing and spreadsheet applications
• Working knowledge in:Installing andmaintainingPC hardware and software telephones wireless systems andwebsite.
• Considerable skill in:Communicating with technical and non-technical individuals concerning computer systems and software issues
• Working Skill in:Designing and preparing various reports asrequired Planning organizing and prioritizing assigned projects Establishing time schedules

Knowledge Skills and Abilities

• Superior customer service
• Excellent listening skills as well as written and verbal communication skills
• Exceptional time and project management
• Ability to work across cross-functional teams and coordinating complex projects
• Strong reporting and follow-up skills with the ability to multi-task and prioritize
• Ability to innovate and problem-solve
• Thrives in a fast-paced environment

What AmeriLife Offers

A comprehensive benefits package that includes PTO medical dental vision retirement savings disability insurance and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.