Document Control Administrator

The Document Control Administrator is responsible for managing product documentation labeling compliance and retailer system submissions to support U.S. operations. This role ensures accurate timely and compliant documentation across multiple retailer and regulatory platforms with a strong focus on responsiveness and risk mitigation. This position plays a critical role in maintaining compliance with retailer requirements regulatory standards and internal quality expectations. Specifically the duties of this role include:

1. Document Control & System Administration

Manage and maintain product and compliance documentation across multiple systems including:

• GRS
• MRC
• HIGG
• Inspectorio
• Retail Link (Walmart)
• Supplier Hub (Amazon and other retailers)
• FDA systems (as applicable)
• BPM systems
• KARMA (internal or third-party platforms)

Ensure:

• Accurate data entry and document updates
• Timely submission of required documentation
• System compliance with retailer and regulatory requirements
• Ongoing maintenance and audit readiness

2. Labeling & Product Compliance

Coordinate and manage product labeling to ensure compliance with applicable laws and retailer standards:

• Develop and review:
• • Law labels
  • Care labels
  • Warning labels
• Support label design and formatting
• Validate product claims for accuracy and compliance
• Partner with internal teams (product development quality legal) to ensure all labeling requirements are met

3. Retailer & Regulatory Compliance Support

• Serve as a key point of contact for documentation-related retailer requirements
• Ensure rapid response to retailer requests and compliance updates
• Monitor and manage deadlines tied to product setup compliance and audits
• Support regulatory compliance efforts including FDA-related documentation where applicable
• Act as backup to compliance specialist

4. Process Coordination & Continuous Improvement

• Track and manage documentation workflows and deadlines
• Identify gaps in documentation processes and recommend improvements
• Support cross-functional coordination between U.S. operations and global teams
• Maintain organized audit-ready records at all times