Soft Service Manager

LOCATION: Gyle Shopping Centre

SHIFT PATTERN: Monday to Friday with occasional weekeneds depending on business needs

SALARY: 46000 per annum

If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department Were here to help!

ROLE OVERVIEW AND PURPOSE

The Soft Services Manageris responsible forthe successful delivery of all soft services at Gyle including security internal and external cleaninglandscapingand trolley management.

This is a contractleadership role with responsibility for service performance compliance standards and client satisfaction across the entire estate. The postholder will provide visible decisive leadershipmaintainabsolute control of operational detail and continuously evolve the service to meet changing client and customer expectations.

The postholder maintains clear oversight of service delivery sets expectations and ensures that Duty Managers and frontline teamsoperatein line with agreed requirements.

The rolerequiresa commercially aware forwardthinking manager who takes ownership drivesimprovementand sets the standard for how the contract is delivered.

KEYRESPONSIBILITIES

• Manage the delivery of the soft services contract in line with company policies procedures and agreed specifications

• Provide operational leadership across all soft services supporting Duty Managers to deliver consistent standards

• Ensure the estate is safe securecleanand wellpresented at all times

• Maintain effective control ofrotasmanninglevelsand payroll inputs ensuring compliance is maintained

• Carry out regular site inspections and audits to ensure service quality and compliance standards are achieved

• Ensure all training licensing and vetting requirements are in place and kept up to date

• Lead recruitment inductiondevelopmentand performance management of site teams

• Ensure incidents accidents and near misses are managedreportedand investigated correctly

• Maintain uptodate risk assessments assignmentinstructionsand standard operating procedures

• Ensure correct and safe use of equipmentmaterialsand chemicals in line with COSHH requirements

• Promote and support the clients environmental and sustainability objectives

• Act as the senior operational point of contact for the client and centre management team

• Identifyrisks service gaps and improvement opportunities and takeappropriate action

• Ensureaccuratecompletion of all required recordsreportsand documentation

• Lead by example setting clear standards for professionalismconductand performance

• Provide management cover asrequiredto meet the operational needs of the site

• Undertake any reasonable duties necessary to ensure the successful delivery of the contract

REQUIRED SKILLS AND EXPERIENCE

Essential

• Proven experience managing soft services within a complex operational environment

• Strong operational leadership with the ability tomaintainstandards and control delivery

• SIAlicenceand knowledge of security operations

• IOSH or equivalent health & safety qualification

• Confidentdecisionmakerwith a practicalsolutionsfocusedapproach

• Strong written and verbal communication skills

Desirable

• Experience in a retailmixeduseorhighfootfallenvironment

• Knowledge of cleaning standards (BICSc)

• Experience managing external environments and estate presentation

Personal Attributes

• Operationally driven and delivery focused

• Proactive andforwardthinking

• Comfortable leading managers and setting clear expectations

• Calmorganisedand in control in a live environment

• Takes pride in service quality and site presentation

Were proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work our innovative employee app where you can find:

• Perks: discounts gift cards cashback and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABMs benefits visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility engineering and infrastructure solutions. Every day over 100000 team members deliver essential services that make spaces cleaner safer and efficient enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate aviation mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter more connected spaces ABM is investing in the future to meet evolving challenges and build a healthier thriving world. ABM: Driving possibility together.

For more information visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Required Experience:

Manager