Manager, Customer Care (Talent Acquisition)
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Job Location:
Bentonville, AR - USA
Monthly Salary:
$ 80000 - 155000
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary...
What youll do...
Role Summary
Relocation to Bentonville AR is required. The Manager Customer Care (Talent Acquisition) is a front-line people leader responsible for translating quarterly business goals into executable hiring plans coaching TA associates in live hiring situations and leading hiring initiatives as structured projects. This role ensures process discipline delivery of confidence and consistent execution across assigned teams while building credibility with Directors and senior business leaders through preparation follow-through and results.What youll do
Hiring Strategy Planning & Execution- Translate quarterly business priorities into sequenced hiring plans with clear timelines and ownership.
- Re-prioritize roles as demand timelines or capacity constraints shift.
- Surface hiring risks early (market supply interviewer capacity unrealistic timelines) and recommend mitigations.
- Keep focus on roles that materially impact business delivery.
- Lead hiring initiatives operational improvements and priority changes as structured projects.
- Coordinate TA People Partners and business leaders to manage dependencies and drive execution.
- Track milestones risks and outcomes; adjust plans to maintain delivery commitments.
- Provide clear status updates decisions and next steps to stakeholders.
- Coach TA associates in live hiring situations to strengthen judgment and execution.
- Deliver direct outcome-focused feedback tied to speed quality and calibration.
- Run structured quality reviews and interview calibrations.
- Create accountability for timelines communication and follow-through.
- Balance workloads to sustain quality and avoid burnout.
- Review core hiring metrics weekly; take corrective action when performance drifts.
- Identify bottlenecks across sourcing assessment and offer stages and drive resolution.
- Ensure data accuracy and reporting discipline across assigned teams.
- Use data and market insights to inform prioritization and stakeholder trade-offs.
- Ensure consistent recruiting processes system usage and compliance.
- Improve interview flow and decision speed where delays impact outcomes.
- Partner on tool adoption and workflow clarity.
- Implement practical process improvements that reduce friction and improve consistency.
- Maintain a high-quality candidate and hiring manager experience.
- Build credibility with Directors and senior leaders through consistency and preparation.
- Bring clear data practical recommendations and informed trade-offs to discussions.
- Push back respectfully when expectations are unrealistic; align on achievable plans.
- Follow through on commitments and decisions.
- Identify recurring skill gaps based on hiring patterns and delivery pressure.
- Flag misalignment between role scope/leveling and business needs.
- Highlight when hiring plans exceeds realistic team capacity.
- Partner with People Partners and business leaders to clarify capability needs.
What youll bring
- Proven experience leading recruiting delivery in a fast-paced high-accountability environment
- Strong people leadership: coaching calibration performance management and workload planning
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $80000.00 - $155000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.
Option 1: Bachelors degree in business human resources or related field and 2 years experience in human resources talent acquisition or related area.Option 2: 4 years experience in human resources talent acquisition or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.
Human Resources - Professional HR (PHR) CERTIFICATION - CertificationPrimary Location...
806 Excellence Dr Bentonville AR 72716 United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Required Experience:
Manager
About Company
Walmart started with one man. In 1962, Sam Walton began with just one store and one mission: help people save money so they could live better. As a growing global digital enterprise and with over 11,500 stores, we maintain Mr. Sam’s vision, but now, we are able to help more customers ... View more
