Senior ProductMarket Manager
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
ABOUT US
Were the worlds leading provider of secure financial messaging services headquartered in Belgium. We are the way the world moves value across borders through cities and overseas. No other organisation can address the scale precision pace and trust that this demands and were proud to support the global economy.
Were unique too. We were established to find a better way for the global financial community to move value a reliable safe and secure approach that the community can trust completely. Were always striving to be better and are constantly evolving in an ever-changing landscape without undermining that trust. Five decades on our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently test exhaustively then implement a connected and exciting era our mission has never been more relevant. Swift now has a presence in 200 countries and legal territories to serve a community of more than 12000 banks and financial institutions.
Education
University degree
Experience
At least 10 years experience in a financial operations/product or service development/project planning/management role of which 5 years as product manager.
Domains
Key Responsibilities
1. Product & Market Discovery
- Actively capture and structure customer needs through direct engagement (1:1 meetings workshops user groups pilots).
- Translate customer problems into clear use cases value propositions and problem statements.
- Validate concepts through customer feedback prototypes and early market testing.
2. Product Strategy & Marketing Planning
- Own the product narrative: why the product exists who it is for and what value it delivers.
- Ensure consistency of messaging across documentation presentations sales enablement and customer communications.
- Contribute to gotomarket positioning pricing logic and value articulation.
3. Product Definition Business Cases & Requirements
- Produce and maintain structured product artefacts including:
- Product definitions and scope
- Business cases
- Use case definitions
- Functional and nonfunctional requirements
- Act as the primary interface between commercial teams IT operations and other internal stakeholders.
- Coordinate approvals and ensure alignment across governance delivery and commercial readiness.
4. Product Launch & GotoMarket Execution
- Manage all aspects of the launch plan including:
- Product and pricing offers
- Promotion and communications
- Training of internal commercial teams and customers
- Ensure that customerfacing and operational documentation is complete accurate and usable at launch.
5. Operational Documentation & Product RuntheBusiness
- Produce and govern operational and customer documentation such as:
- Rule books and specifications
- Service descriptions
- User guides and FAQs
- Operational and support guides
- Ensure documentation is aligned with actual product behaviour delivery processes and customer journeys.
- Collaborate with operations support and IT to continuously improve clarity usability and correctness of product artefacts.
6. Portfolio & Lifecycle Management
- Define and track sales targets adoption metrics and P&L performance.
- Identify opportunities for product improvements renewals or decommissioning.
- Ensure feedback from customers operations and support is systematically incorporated into roadmap decisions.
7. Customer Engagement & Thought Leadership
- Prepare and deliver compelling customer presentations and product storytelling.
- Engage directly with customers through:
- 1:1 meetings
- User groups and working groups
- Industry events and forums
- Facilitate structured feedback loops and ensure customer insights influence product strategy and execution.
8. Market Intelligence & Knowledge Sharing
- Share insights proactively with internal teams and contribute to strategic discussions.
- Represent the product and organisation in relevant industry bodies regulatory forums and associations.
9. Coaching & Capability Building
- Support skill development in product thinking documentation customer engagement and storytelling.
- Promote best practices in product management customer centricity and operational excellence.
Competency Profile
1. Takes Accountability for Delivering Results
Makes and takes accountability for significant decisions and actions on operational/tactical issues; takes initiative to deliver results under conditions of pressure adversity and uncertainty with full understanding of potential risks.
2. Demonstrates Operational Excellence
Defines implements and manages to the highest standards of operational excellence required for service and product delivery; encourages and promotes a continuous improvement mindset for business processes and policies to drive operational success in terms of the security availability and reliability.
3. Expands knowledge
Champions cross-functional and cross-divisional learning; ensures sharing of critical knowledge in the business to drive development of new solutions; keeps a breast of changes and developments in knowledge area; demonstrates ownership of own development and guides others in planning and growing their personal capabilities.
4. Bus Understanding and Commercial Sense
Promotes and applies business/management principles to improve commercial performance through a deep understanding of SWIFT the competition and the market; champions changes that strengthen competitiveness and the value proposition.
5. Builds and reinforces cust relationships
Establishes nurtures and develops relationships with critical customers or business partners; uses understanding of customer requirements and needs to drive the development of customer solutions; manages the potentially conflicting priorities of owners/customers while demonstrating and promoting the highest level of conduct and responsiveness in all relationships.
6. Communicates effectively
Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.
What we offer
We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.
We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.
Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision hearing or neurodiversity).
All requests are confidential and will not affect your candidacy.
Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.
Required Experience:
Manager
About Company
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services. We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identifi ... View more
