Air Systems Service Manager

We are seeking an experienced driven Service Manager who is ready to lead with purpose and make a real impact. This role is critical to the success of our service operations and the experience of both our customers and employees. the Service Manager is responsible for ensuring safe efficient and high-quality air system service through strong leadership thoughtful scheduling and dispatch proactive warranty management and exceptional customer position is ideal for a hands-on leader who understands service work values people and takes pride in solving problems. Key Responsibilities:Manage day-to-day service department operations for air systems ensuring efficient scheduling and dispatch of service warranty administration service documentation and manufacturer compliance as the primary point of contact for customer service inquiries and escalations resolving conflicts in a timely and professional coach and support service technicians and administrative staff to ensure high performance accountability and adherence to safety service calls preventive maintenance schedules and emergency service requests to meet customer and operational air system service work meets company standards industry best practices and applicable safety accurate service records work orders invoicing and reporting within service management closely with customers to explain service findings system performance issues repair recommendations and maintenance with operations sales and parts teams to ensure seamless communication and job with additional duties as assigned including process improvement initiatives and technician training :Previous management or supervisory experience in a service-based service experience preferably with HVAC air systems or mechanical service knowledge of air systems including airflow controls compressors air handlers and ventilation ability to manage employee and customer conflict communication organizational and leadership to prioritize multiple service requests in a fast-paced with service scheduling dispatch and work order systems to comply with company policies safety standards and pre-employment Join Us Our commitment to our team includes:Competitive Compensation: Pay aligned with experience performance and Benefits: Comprehensive benefits including medical dental vision STD LTD life insurance paid holidays PTO vacation programs 401k options and Growth: We offer annual evaluations to foster your career : A leadership role with long-term opportunity in a growing may be required to complete pre-employment screenings in accordance with company policy. We are an equal opportunity employer and value diversity in our workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.