Service Delivery Manager (mfd)

As Service Delivery Manager (m/f/d) for the DACH market you will be responsible for all deliveryrelated topics across the region. You will lead delivery teams ensure highquality execution for our clients and take ownership of delivery performance customer satisfaction and commercial outcomes. The role combines people leadership client engagement and operational accountability in a complex global and matrixed environment.

Main responsibilities:

Client & Market Responsibility

• Be the primary delivery owner for DACH clients representing Experian during delivery and inlife service

• Manage delivery prioritization and decisionmaking across the DACH market

• Lead escalations and senior client communications ensuring resolution and transparency

Delivery Ownership

• Be accountable for endtoend delivery performance across all inmarket projects

• Ensure delivery readiness governance risk management and KPI achievement

• Oversee golive hypercare and postproduction support

Commercial & Strategic Focus

• Oversee deliveryrelated commercial outcomes including margin protection and cost awareness

• Plan and manage regional capacity and resource allocation

• Guide marketlevel improvements and contribute to global delivery standards

Team Leadership

• Directly manage the delivery team across the DACH market with accountability for performance and outcomes

• Take ownership of people leadership topics including performance management training and compliance

• Create clarity on priorities roles and expectations and foster a culture of accountability and continuous improvement

Qualifications :

• Demonstrated responsibility for endtoend service delivery within a market or regional setup in a matrix organization

• 5 years of experience leading delivery teams including accountability for performance development and engagement

• Strong commercial understanding including ownership of delivery performance cost control and margin awareness

• Experience working closely with clients and acting as a trusted counterpart during delivery and escalation situations

• Confidence collaborating with senior stakeholders across sales architecture and operations in a matrixed organisation

• Structured analytical mindset with the ability to balance client needs delivery quality and business outcomes

• Experience working in agile and hybrid delivery environments is an advantage

• Fluent in German and English

Additional Information :

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses learning materials and books.

• Work environment - excellent work conditions with friendly environment recognized team spirit and fun and quality recreation time.

• Social benefit package including food vouchers health insurance monthly flex allowance and internet coverage Sharesave plan Employee assistance program and many other benefits!

• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid remote/in-office role.

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Remote Work :

No

Employment Type :

Full-time