Member Services & Reservations Coordinator

Invited Clubs

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since itsinceptionin 1957 Invited Clubs hasoperatedwith the central purpose ofbuilding relationships and enriching the livesof our members guests and more than17000 employees. We are the largest owner and operator ofprivate clubs nationwide with130 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style poolsstate-of-the-artracquet facilities fitness centers and much bea part of this incredible and inclusive team atInvited!

Job Summary:

This is a hybrid role for Invited Clubs

The Member Services and Reservations Coordinator drives a concierge service for Members of our clubs. Our team partners with Members in using their local travel total we can conduct 1500 conservations on average per day with our members with the goal of exceeding Members expectations as we accommodate their traveling needs and reservations.

Day-to-Day:

• Remain pleasant and helpful during conservations
• Timely response to and completion of reservations in a friendly efficient and accurate manner
• Polite and tactful response to general inquiries for information and club inquiries from all levels including management.
• Knowledgeable about 500 properties and services
• Mails quality assurance surveys to Members after visit to the Club

About You:

• True willingness to desire to please.
• Helpful pleasant happy demeanor during conversations with Members.
• Flexible thinking in unique situations to offer Members additional services in the market they will be visiting.
• Adaptability to an ever-changing work environment as services benefits and programs are added and modified.
• Good computer keying skills.
• Moderate computer skills including spreadsheet and word processing applications.
• Strong oral and written communication skills.
• Self-motivated patient and independent worker
• Bilingual skills a plus
• Two-years experience in customer service or commensurate degree
• One year computer experience Microsoft Office.
• Prior experience in call center preferred.
• Customer service and call center experience.
• High school diploma or equivalent.

Have more questions Check out ourInvited Jobswebsite for more details aboutClubLife the Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks:LinkedInInstagramTwitterFacebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or not mentioned here may be assigned as needed to ensure the smooth operation of the Club.