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At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Responsibilities:

• Customer Consultation: Responsible for consulting with customers in real time via web chats to obtain their needs answer any questions they have gather relevant customer information and direct customers to the appropriate department including Virtual Business Sales Enterprise Small Medium Business (SMB) field sales retail and customer care via appointment setting.
• Chat Management: Manage 2 incoming live chats at the same time and ensure timely responses.
• Fraud Vetting: Research all interested customers information via web search Secretary of State Salesforce phone validator and customer websites for the purposes of fraud vetting.
• Appointment Follow-up: Follow up with all set appointments to ensure smooth transition of customers and that the appointment is complete.
• Lead Entry: Self-enter all new leads with obtained customer information after researching Salesforce for duplicate information.

Education and Work Experience:

• High School Diploma/GED (Required)
• 2-3 years customer Service Experience (Preferred)

Knowledge Skills and Abilities:

• Organization and Task Management Demonstrate efficient organization skills prioritize and respond to incoming tasks with urgency and accuracy manage multiple chats simultaneously and follow processes and procedures correctly in a dynamic fast-changing environment. (Required)
• Communication and Collaboration Excellent communication and interpersonal skills ability to learn and follow processes thoroughly work cooperatively and collaboratively with all levels of employees and management maintain a mature self-motivated positive professional attitude and adapt effectively in a new role. (Required)
• Writing Proficiency Demonstrate excellent grammar and spelling and the ability to type at least 45 words per minute. (Required)
• Technology A good understanding of computers and how they work including some experience with Microsoft Office Suite (Word Excel PowerPoint Teams Outlook) video conferencing tools webchat and telephony systems. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.