Academic Records Associate

GENERAL SUMMARYThe Academic Records Associate is a multi-functional position providing clear accurate and concise service as a member of the document management team. Under the facilitation of the Manager Admissions Operations and Systems the Associate responds to inquiries by providing clear accurate and concise information that enables resolution. This includes the processing of forms and information follow-through and completion of processes to enable resolution within the document management team environment. The Academic Records Associate is responsible for handling student academic records-related issues policies and regulations. The incumbent is required to continually develop knowledge in all aspects of registrar and admission operations and processes policies and regulations. The Academic Records Associate works in a cooperative and supportive team environment to support clients. The Academic Records Associate is required to continually develop her/his areas of expertise and to share that knowledge. The incumbent is responsible for contributing positively to the team and to the Admissions Office through recommendations on the process service and communications is a campus-based position located on the Dallas campus in Dallas Texas. This position follows a hybrid work schedule requiring a minimum of 3 days on DUTIES AND RESPONSIBILITIESThe Academic Records Associate is required to develop and maintain expertise in multiple areas of the Registrars Office. The areas below include a selection of the primary responsibilities:Student History & TranscriptsChange of program/campus forms sent to AdmissionsStudent information changes as needed for data complianceDuplicate ID correctionData integrityThe Academic Records Associate is also required to develop and maintain expertise in the following areas related to the Office of Admissions:Reviews all applications for completeness which includes assessing application elements against the program requirements and processing of mail (digital and conventional postal delivery).Data entry and base experience in Salesforce Jenzabar OnBase Docusign Web Amit ETS National Clearinghouse E-scripts and Microsoft start date program and information welcome packets for admitted miscellaneous job-related duties as DUTIES AND RESPONSIBILITIESInteract with internal customers for developing thorough knowledge of all academic programs office functions and processes and the other service areas of the must be available to work overtime as must be able to adapt to changing environments and remain flexible to to work within complex regulations and policies and be able to provide advice and guidance based on knowledge and experience with past and current regulations and and potential students have individual and potentially complex issues and situations requiring initiative judgment and a solid understanding of and ability to interpret academic regulations and will be required to complete multiple tasks at a time with demanding deadlines and under related responsibilities as IN ORGANIZATIONREPORTS TO: Manager Admissions Operations and Systems POSITIONS SUPERVISED: Not applicableTECHNICAL MANAGERIAL and PEOPLE SKILLS REQUIREDEDUCATION and/or EXPERIENCEBachelors degree required with 1 to 2 years experience directly related to the duties and responsibilities specified. Successful experience in a systems and customer service environment.1 to 2 years of experience in a university or records problem solving and conflict resolution written and oral communication and skill with large databases and student in a for-profit educational environment Information System experience preferred. Jenzabar and salesforce experience a Office and strong Excel Spreadsheet skills work with international student populations COMPETENCIESTo perform the job successfully an individual should demonstrate the following competencies to perform the essential functions of the position:Collaborates - Building partnerships and working collaboratively with others to meet shared Resilient - Rebounding from setbacks and adversity when facing difficult Trust - Gaining the confidence and trust of others through honesty integrity and Results - Consistently achieving results even under tough - Creating new and better ways for the organization to be Focus - Building strong customer relationships and delivering customer-centric ENVIRONMENTWork is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting e.g. walking standing communicating and other physical functions as necessary.