Senior Applied Scientist, Selling Partner Support

At Amazon we strive every day to be Earths most customer-centric company. Selling Partner Support Engagement (SPSE) Science delivers on this by building AI-enhanced experiences that provide world class support to our global network of selling partners. We are building applications at the forefront of GenAI applications tackling the challenges caused by the volume diversity and complexity of our selling partners needs.

Do you want to join a team of scientists with critical problem solving skills who are innovating on behalf of our customers using natural language processing and generative AI Are you interested in helping us redefine what world class support can be in an age of automation and AI while prizing human empathy and ingenuity Are you excited by the prospect of your solutions resulting in large-scale impact while getting a chance to research at the forefront of AI innovation

The SPSE Science Team is looking for a Senior Applied Scientist to build machine learning and GenAI solutions (agentic frameworks) that help us understand and solve our sellers most challenging problems. We need to better understand our Sellers and the problems they face to augment our human workforce with smarter tools and to automatically diagnose and resolve this role you will have ownership of the end-to-end development of solutions to complex problems and you will play an integral role in strategic decision-making. You will also work closely with engineers operations teams and product owners to build ML pipelines platforms and solutions that solve problems of defect detection automation and workforce optimization.

Key job responsibilities
Use state-of-the-art Machine Learning and Generative AI techniques to create the next generation of tools that empower Amazons Selling Partners and Support Associates to succeed.
Design develop and deploy models that either interact with end users or automate entire workflows.
Work closely with teams of scientists and software engineers to drive online model implementations with impactful features through A/B testing.
Establish scalable efficient automated processes for large scale data analyses model benchmarking model validation and model implementation.
Research and implement novel machine learning approaches.
Participate in strategic initiatives to employ the most recent advances in ML in a fast-paced experimental environment.
Raise the bar for ML design and execution for the scientists on the team. Assist in hiring the best talent on the team.

About the team
Selling Partner Support Engagement Science (Titans Science) is a growing team of scientists engaged in the research and development of the next generation of ML-driven technology to empower Amazons Selling Partners to succeed. We strive to radically simplify the seller experience making it easy to accomplish critical tasks such as launching new products understanding and complying with Amazons policies and taking actions to grow their business. Scientists on the team get an opportunity to learn the state of the art end-to-end ML tooling and infrastructure offered through AWS and other open source technology stacks. The complexity of our work also give scientists an opportunity to successfully publish research in leading journals and conferences.
We value diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. Additionally the team fosters an inclusive and learning culture inspiring us to embrace our uniqueness. We highly value individual growth; you will also find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 4 years of applied research experience
- 3 years of building machine learning models for business application experience
- PhD or Masters degree and 6 years of applied research experience
- Experience programming in Java C Python or related language
- Experience with neural deep learning methods and machine learning

- Experience with modeling tools such as R scikit-learn Spark MLLib MxNet Tensorflow numpy scipy etc.
- Experience with large scale distributed systems such as Hadoop Spark etc.
- Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
- Experience identifying opportunities to integrate AI solutions into products and services to drive business value.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 167100.00 - 226100.00 USD annually