Customer Operations Lead, Kroger West

Job Description

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It With Pride.

The Kroger Customer Operations Lead is responsible for leading the day-to-day partnership between Customer Business Teams and Retail on Biscuit Confections and Bars categories. The Customer Operations Lead ensures open dialogue is always achieved supplying a foundation for a long-term strategic partnership and resolution on sometimes difficult business decisions. Emphasis is placed on expanding and elevating our long-term relationship by linking the goals and vision of the customer and Mondelēz to deliver a great end experience to the consumer. The Customer Operations Lead is the first point of contact for the assigned customers for flawless execution of Customer Plans Perfect Store & Digital Commerce.

Key Responsibilities

Flawless Execution of Plans and Priorities (Internal & External)

• Promotional Plans Collaboration and Accountability to Execute with Excellence
• Winning Key Drive Times Scale the plan to win share during the most critical periods (IRI/Nielsen/DMI)
• Perfect Store Display & Shelving Principles Occasion Displays: Right Snack at the Right Time

Communicate Expectations

• Create Purchase Moments Leverage all avenues for selling. SMG E-Commerce Digital Activation
• Leverage Success Share bold ideas and how the idea enables the customer to win in the marketplace.
• Joint-Partnership Strategic planning with the customer to ensure sustained growth.
• Supply Post Analysis Follow thru on all commitments. What worked and What did not (Continuous Improvement)

Drive Best in Class Service with the Customer (Field Focus)

• Customer and Retail Linkage Leads DSD retail to see the vision of the Customer and how Mondelēz is an integral part of the customers go to market strategy.
• Right Service at the Right Time Collaborate for the Good of the Customer & Mondelēz (BEAM)
• Collaborate Effectively with Retail and CS&L partners Solution oriented. Supply the best service and shopping experience for the consumer.

Ways of Working

With the Customer

• VP Merch & VP OPS Lead Division Top to Tops. Annual Meeting with coordinated Progress check-in
• Grocery & Drug GM Merchandiser Planning & Execution to Win Market Share. Monthly & Quarterly
• Center Store Specialists Accountability to Execute the Sales Plan Deliver on Service Commitments

With Customer Business Teams

• Eyes and Ears in the Field Communicates competitive activity and execution opportunities.
• Sharing with Others- Successes Big Wins and Bold Ideas
• Live Our Values Lead by example with Mondelēz and with the customer.

Within Retail & CS&L Partners

• Region Director/District Manager/Logistics Connectivity Team selling LPT face of CBT & Customer
• Establishes In-Store Best Practices Preparation for key drive times ready to sell in every store.
• Communication Weekly Sales planning Customer Initiatives - Identifying the most critical points to ensure flawless execution.

More about this role

Education / Certifications:

• Bachelors degree preferred

Job specific requirements:

Leadership Skills

• Strategic thinking and planning
• Strong negotiation/critical thinking skills.
• Superior people skills (verbal non-verbal)
• Ability to establish and maintain effective relationships with the customer retail logistics and brokers.

Financial Acumen

• Understanding of P&L sales & revenue share and growth drivers.
• Proficiency in forecasting demand and revenue for responsible Customer & Categories
• 3-5 years of experience including a strong sales background with exceptional understanding of business processes

Analytics:

• Strong analytical skills: able to analyze customer consumer and category data and make business building decisions.
• Ability to plan organize and set priorities. Meet deadlines and be able to adapt in a rapidly changing environment.
• Read and Interpret Mondelēz & Category Data. Leverage data to build proper strategic plans with the customer.
• Extensive knowledge of category and/or Mondelez portfolio specific to category
• Prior operational forecasting experience and analyzing consumer trends.

Travel requirements: 25-40% travel required.

Salary and Benefits:

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here we produce our well-loved household favorites to provide our consumers with the right snack at the right moment made the right way. We have corporate offices sales manufacturing and distribution locations throughout the U.S. to ensure our iconic brandsincluding Oreo and Chips Ahoy! cookies Ritz Wheat Thins and Triscuit crackers and Swedish Fish and Sour Patch Kids confectionery products are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran status sexual orientation gender identity gender expression genetic information or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

For more information about your Federal rights please see; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

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