Distribution Customer Service Representative

The Expeditors International Columbus OH branch is in immediate need of a Distribution Customer Service Representative with a record of providing excellent customer service. The successful candidate will be responsible for managing all aspects of ensuring timely and accurate movement of freight and information while providing exceptional customer service to our wide array of existing customers in the market. The candidate should be enthusiastic and passionate about customer interaction as well as possess the ability to coordinate with other departments in the branch to respond timely and effectively to growing customer needs. Manage and facilitate the business needs of a set of customers. Be responsible for managing outbounds inbounds emails phone calls and online meetings.   

Expeditors Core Competencies

This section lists the core business-critical skills knowledge and behavior applicable to all Expeditors employees regardless of position and should not be edited. Note that these competencies are found in employees My Development Plan view and in the employees performance evaluation in the Professional Development Center.

• Exceptional Customer Service:

Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to co-workers customers and service providers.  Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

• Culture:

Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary. 

• Personal Growth and Development:

Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Distribution Job-Specific Tasks and Duties

This section lists job-specific tasks and duties that are completed on a regular basis by the employee.   

• Order Management:

Proactively monitors order flow to ensure client specific KPIs are completed and that orders are fulfilled fully and accurately.   

• Inbound Management:

Monitors the scheduling of inbounds and decides the labor needed to perform required tasks. 

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse phone fax/copy/scan machine etc.  
• Write with pencil/pen/marker 
• Functions performed both at a desk and within the warehouse
• Attend meetings in alternate locations i.e. conference room for collaboration and training purposes

Qualifications :

• Global logistics industry knowledge
• Good computer skills (e.g. MS Excel MS Word)
• Fluent in English

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time