IT Specialist Level 1
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Job Location:
Henderson, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
About Optima Medical:
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130 medical providers who care for more than 200000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities Live Better Live Longer through personalized healthcare with a focus on preventing the nations top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services behavioral health allergy testing and immunotherapy in-house lab testing imaging chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.
Optima is currently seeking a Level 1 IT Support Specialist to join our team. This individual will be responsible for providing frontline technical support to staff across our clinic locations ensuring reliable day-to-day operation of hardware software and network systems. The Level 1 IT Support Specialist will work closely with end users clinic administrators and the IT team to troubleshoot issues escalate complex problems as needed and deliver timely resolutions that support operational continuity and staff productivity.
Job Responsibilities:
- Troubleshoot minor IT issues; escalate as necessary.
- Assist with onboarding/offboarding processes including device preparation and recovery.
- Collaborate with Level 2/3 teams for escalated issues or special projects.
- Install configure and maintain computers workstations and related equipment.
- Travel to clinic locations to perform on-site support as needed.
- Document all issues via a ticketing system.
Qualifications:
- High school diploma or GED; at least 1 year of related experience.
- Proficient in installing and troubleshooting PC hardware software and peripherals.
- Excellent written and verbal communication skills.
- Strong attention to detail and time management.
- Passion for technology and enthusiasm to learn.
Preferred:
- CompTIA Microsoft Cisco IT certifications or training.
- Understanding of basic networking concepts.
- Experience working in a HIPAA-regulated or healthcare IT environments.
Why Join Our Team
- Leadership and mentoring
- Resources to further career
- Fun work environment (events holiday parties)
- Benefits (medical/vision/dental/401k/paid holidays)
- Supportive and positive work environment
Required Experience:
IC
About Company
Experience quality, personalized healthcare in Arizona with same-day appointments, family care, and comprehensive services at Optima Medical.
