Sr QA Analyst Support

At Sequoia Connect we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent connecting human potential with complex industrial execution. By joining our inner circle you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your Human OS and accelerating your growth through world-class high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally our client empowers over 1200 global customersincluding several Fortune 500 companiesto Rise. With a massive network of 163000 professionals across 90 countries they are at the absolute forefront of digital transformation leveraging next-generation technologies such as 5G AI Blockchain and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise this is where you belong.

We are currently searching for a Sr QA Analyst / Support:

Responsibilities:

• Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico adhering to defined test plans and acceptance criteria.
• Create execute and document test cases scenarios and results providing supporting evidence for all system functionalities.
• Validate operational alignment ensuring the system supports Mexico Brokerage needs including parcel processing exception handling and data flows.
• Identify and report defects with high detail including reproduction steps logs and business impact analysis.
• Support defect triage by collaborating with the QA Lead vendors and technical teams to clarify issues and validate fixes.
• Perform specialized testing including functional regression integration and User Acceptance Testing (UAT) support.
• Provide second-level support for SLAMNET-Parcel troubleshooting whether issues are related to functionality configuration data or user execution.
• Assist business users during stabilization phases by reproducing issues and documenting findings for the technical teams.
• Maintain testing documentation and traceability logs to ensure all validation evidence is properly archived.
• Participate in status meetings to provide updates on testing progress risks and blockers during the rollout.

Requirements:

• Proven experience as a QA Engineer Tester or Business QA Analyst in system implementation or production support.
• Mandatory knowledge of Mexico Brokerage processes customs clearance parcel operations or logistics workflows.
• Strong ability to convert functional requirements into detailed test cases and validation steps.
• Expertise in defect management with the ability to troubleshoot and isolate root causes (data vs. code vs. process).
• Proficiency in QA tools such as Jira Azure DevOps ServiceNow or HP ALM.
• Detail-oriented approach to managing multiple test cases and support tickets simultaneously.

Desired:

• Experience with SLAMNET systems or similar Parcel/Customs platforms.
• Technical ability to analyze system logs or basic database queries for troubleshooting.

Languages

• Advanced Oral English.
• Advanced Spanish.

Note:

• Fully remote

If you meet these qualifications and are pursuing new challenges start your application on our website to join an award-winning employer. Explore all our job openings Sequoia Careers Page:
Senior QA Analyst Application Support Mexico Customs Brokerage Logistics SLAMNET UAT Regression Testing L2 Support Jira Remote.

Requirements:

Requirements:

• Proven experience as a QA Engineer Tester or Business QA Analyst in system implementation or production support.
• Mandatory knowledge of Mexico Brokerage processes customs clearance parcel operations or logistics workflows.
• Strong ability to convert functional requirements into detailed test cases and validation steps.
• Expertise in defect management with the ability to troubleshoot and isolate root causes (data vs. code vs. process).
• Proficiency in QA tools such as Jira Azure DevOps ServiceNow or HP ALM.
• Detail-oriented approach to managing multiple test cases and support tickets simultaneously.