Senior Analyst Client Support, AxiomSL, FinTech
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
When you work at Nasdaq youre working for more open and transparent markets so that more people can access opportunities. Connections can be made jobs can be created and communities can thrive. We want all our employees to have access to opportunity too. That means planning for career growth ensuring you have the tools you need and promoting an inclusive culture where were all valued for our unique perspective.
Here you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data analytics and market intelligence.
Here were committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
Support Analyst Client Support (AxiomSL)
Were looking for aSupport Analyst Client Support (AxiomSL)to join our team reporting to theClient Support Manager. In this role youll help deliver reliable high-quality support experiences for our clients ensuring they get the most value from Nasdaqs AxiomSL regulatory reporting solutions.
Youll fit right in if youre analytical client-focused and proactive enjoy solving complex problems and like working closely with global teams in a fast-paced fintech and regulatory environment.
What Youll Do
Provide first-line expert functional support for AxiomSL products resolving client issues efficiently via case management tools email and virtual meetings.
Investigate reproduce and analyze client-reported issues delivering workarounds or collaborating with development teams when permanent fixes are required.
Act as a primary point of contact for client issue resolution working closely with Customer Success Product and Delivery teams to share insights and drive improvements.
Manage ongoing communication with clients providing clear updates and ensuring timely resolution aligned with client expectations.
Build and maintain domain expertise across one or more AxiomSL solutions contributing to internal documentation reporting and support process improvements.
What Youll Bring
Bachelors degree in Finance Economics Mathematics Computer Science or equivalent experience.
35 years of experience in client-facing support business analysis or first-line application support ideally in financial or regulatory environments.
Solid understanding of regulatory reporting concepts and processes within banks or financial institutions; exposure to capital liquidity or disclosure reporting is a plus.
Strong problem-solving skills attention to detail and ability to work independently in a dynamic deadline-driven environment.
Confident communicator comfortable working with global teams and clients across multiple time zones.
Nice to Have
Hands-on experience with AxiomSL / ControllerView (CV9 or CV10).
Working knowledge of SQL (Oracle or Microsoft SQL Server) and advanced Excel.
Familiarity with XBRL and multi-tier support models.
This position will be located inMexico Cityand offers the opportunity for ahybrid work environment at least 3 days a week inoffice subject to change providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process just let us know.
Benefits & Rewards
We offer a competitive well-rounded rewards package that supports you and your family inside and outside of work.
Actual pay depends on your skills experience education and addition to base pay we offer short-term incentives (bonus or commission) and long-term incentives (equity) where applicable.
Learn more on ourNasdaq Benefits & Rewards Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives experiences and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
Required Experience:
Senior IC
About Company
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